Nationwide Pet Insurance Review
Nationwide is a Fortune 100 company with unparalleled financial stability and claims paying ability that has recently ventured into the pet insurance marketplace. The company stands out because they offer expanded coverage beyond just cats and dogs, as well as wellness plans that cover things like checkups and vaccinations.
ConsumersAdvocate.org Rating: 8.5 / 10 (Excellent)
#4 in Pet Insurance
864 Customer Reviews - see all reviews
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This insurance company does not guarantee coverage. These people bait and switch. The supervisor would not answer my question when I asked if they would pay for this coverages
My Nationwide premium comes up for renewal in November, so I thought I might start looking for a new pet insurance policy. I recently submitted my yearly health and wellness bills for the year for which there is NO DEDUCTIBLE (they claim). My dog is just a year old, so these fees include regular vaccines plus Flea, Tick and Heartworm prevention. I sent this claim in last month, and I decided that their response would be the deciding factor. Well, they failed. I paid my annual premium (MajMed $412. plus Wellness $243.) My yearly preventative vet bills I submitted equaled $295. Every cent should have been covered, according to the plan, yet I received a check one month later for $134.00.... Read More
Brooklyn, New York
CON ARTISTS plain and simple. These snakes fabricate reasons to deny coverage. The only recourse is to sue in local small claims court and force them to arbitrate. Or better yet, avoid them entirely.
I have been with VPI (now Nationwide) for 13 years. I have always been extremely happy with thier services, until now. Not only did my beloved pet pass away, but Nationwide Pet then dragged this claim out for almost 4 months after. After repeated calls to the customer service department, I continually got “it’s in process”, nothing more. Nor did any of the customer service representatives offer to cancel my policy and reimburse me, after knowing full well my pet had passed. It wasn’t until my final email on 5/27/16 that the company offered to cancel the policy and then reimburse me, retroactive. Duncan’s passing was extremely difficult for me and for this claim to be “in process” for that... Read More
I just got off the phone with a nationwide representative again and was told "your claim is now waiting to be re-opened". Problem: this is exactly what I was told 5 business days ago. Problem: We have been waiting since June 20 and it is July 26th today with no reimbursement. We initially did not have enough documentation sent with our claim. They told us that over the computer within 2 days of receiving our claim. The next day, they had our completed documentation via fax. Since then we have been told "it is in review", next week "it is in review". Next week, same, and last week we were told " it should only be a few days because it only now needs re-opened". This week: Oh, I... Read More
Nationwide Pet insurance is amazing! Iconically, I was working at Petplan pet insurance when I found out about Nationwide's Whole Pet With Wellness. I'm happy I did my research because nothing beats their coverage! Plus the claim process couldn't be more speedy!
Madison, New Jersey
my previous dog was covered under VPI for 14 yrs of his 16 yr life. VPI WAS EXCELLENT in coverage & claim processing. I just adopted a 1 yr old Golden retriever , I assumed Nationwide who took over VPI would be just as great. THEY ARE A NIGHTMARE ‼️😡. I HAVE THE ROLLS ROYCE OF PLANS & Pay over 70.00 / mo. I have had to take the dog to the vet for testing, such as Ultrasound, blood work for Gi upset after the policy was in effect & during the required covered time period which he was covered & was healthy. Well, that claim was submitted in January, Feb March April right up until July 1. I finally demanded I speak with a supervisor. Supervisor advised me that the UNDERWRITERS had to... Read More
I bought Nationwide pet insurance back in January for my dog and two cats. I have had to take the my dog to the vet 4 times, once for a wellness visit, the other three times for GI issues. When I submitted my four claims, they asked for more documentation, going back three years. Luckily my vet had all the information. Nationwide said they would take 30 days to review the information. Its now been 2 months and I still have no word from Nationwide to see if they would have covered my vet visits. Would not buy nor recommend.
Grand Prairie, Texas
I could not be more pleased with the value and performance of the entire VPI/Nationwide Pet Insurance program. I have two dogs (and formerly a cat) on their program ... And have saved many times the annual premium in claims reimbursement. Claims are processed quickly and efficiently (my VCA vet handles the submissions, and PREFERS VPI/Nationwides claims submission system over ALL others. Their customer service has always been friendly. The explanation of benefits has always been clean and concise. I highly recommend them
Palm Harbor, Florida
I've insured three dogs with VIP which has become Nationwide. I'm not sure where your info came from that they insure congenital conditions. I have a rescue with a congenital leaking tricuspid valve and they have denied the treatment claims. I reviewed the policy and congenital and heredity conditions for the most part are excluded as I read it.
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