Nationwide Pet Insurance Review

Rating: 8.5 / 10 (Excellent)
1,357 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
Nationwide is a Fortune 100 company with unparalleled financial stability and claims paying ability that has recently ventured into the pet insurance marketplace. The company stands out because they offer expanded coverage beyond just cats and dogs, as well as wellness plans that cover things like checkups and vaccinations.

How is Nationwide rated?

Breakdown

10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
8/10
Claims and Service
6/10
Pricing
6/10
Enrollment

Overall Rating: 8.5 / 10 (Excellent)

Nationwide's Whole Pet with Wellness Plan is one of the most comprehensive on the market, and it will as a result cost you more than most standard pet insurance plans. Nationwide is one of the few pet insurance providers that will extend coverage to beyond dogs and cats, covering birds and all manner of other pets. Truly unlimited coverage, however, is only offered if you choose the top tier plan. Be aware that all plans beside Whole Pet with Wellness operate on a benefit schedule.

Nationwide Coverage

Coverage Specifics

Pets Covered
Dogs
Cats
Birds
Exotic Animals
Coverage Types
Medical
Wellness
Vet Selection
Unrestricted
Out of State Coverage
Commercial Pets Covered

Coverage - 10 / 10

Nationwide's Whole Pet with Wellness plan is one of the most comprehensive pet insurance policies out there. In addition to the normal accident and illness coverage, it also provides for yearly physical exams, vaccinations, and flea/heartworm prevention. It is, however, on the pricey side as a result. Its Major Medical plan is more in line cost and coverage-wise with the standard accident and illness plans offered by most companies. You can also purchase the wellness plan on it's own, and it is relatively inexpensive. Finally, Nationwide is the only company we are aware of that extends pet insurance beyond cats and dogs. The company will cover most birds and a wide range of exotic pets.

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care
  • Behavioral Therapy

Reimbursement & Maximum Benefit Limits

Reimbursement - 10 / 10

Nationwide's top tier Whole Pet with Wellness reimburses 90% of the total vet bill. However, Major Medical and Pet Wellness reimburse according to a benefits schedule. These schedules cap payouts by condition or service. If you are going with one of these plans we suggest you scrutinize your policy carefully before purchase, as your pet's breed may be susceptible to certain conditions with low coverage limits in the plan. Benefits schedules, and no choice in customizing the reimbursement percentage in the top tier plan, limit the flexibility of Nationwide's offerings.

Benefit Limits - 10 / 10

Both Nationwide models -- Whole Pet with 90% reimbursement, and all other plans with a benefit schedule -- offer unlimited annual maximums. However, you must remember that any plan but Whole Pet is going to limit you by condition or procedure. So even though technically there is no limit to the dollar amount they will spend on your pet in a year in total, there are limits on a condition and service basis with the lower two plans. The only plan that is truly unlimited is the top of the line Whole Pet with Wellness.
Reimbursement Model
Actual Cost
Benefit Schedule
Minimum Percent Reimbursement
90%
Maximum Percent Reimbursement
90%
Benefit Limit Types
Unlimited

Claims, Service, & Deductibles

Claims and Service - 8 / 10

Nationwide's claims procedure is standard for the pet insurance industry. Like other companies, you must first pay the vet directly, download Nationwide's claim form, and submit the form with all paid invoices. You can submit via mail, fax or email.

Deductibles - 10 / 10

Nationwide offers one annual deductible of $250. This is in some ways good because it is so low. But you will not have the flexibility of choosing higher deductibles should you want a lower monthly premium or should it somehow fit your needs in other ways. Most of our top companies offer customizable deductibles.
Advertised Response Time
14 days
Claim Form
Mail
Email
Fax
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Nationwide cost?

Starting Monthly Premiums

Dogs
$34.25
Cats
$18.84
Rate Details: Annual Deductible: $250, Benefits Cap: Annual & Unlimited, Reimbursement Model: Benefits Schedule

Pricing - 6 / 10

Nationwide's plans are comprehensive, but you are going to pay the price. Their monthly premiums are a little on the high end as opposed to our other companies.
Available Discounts: 5% discount on current Nationwide member

Enrollment

Enrollment Age & Waiting Periods

Min Enrollment Age
6 weeks
Max Enrollment Age
10 years
Accident Waiting Period
14 days
Illnesses Waiting Period
14 days
Free Look Period
10 days

Enrollment - 6 / 10

Like our other companies, Nationwide will enroll pets starting at 6 months. Unlike our other companies, Nationwide has a relatively lower age restriction with older pets at 10 years. However, if the pet is enrolled before age 10, and the policy never lapses, they will be covered for the duration of their lives. Waiting periods are industry standard at 14 days, although Wellness starts 24 hours after approval.

Company Profile

Full Name
Nationwide Pet Insurance
Company Website
Headquarters
One Nationwide Plaza, Columbus, OH, 43215
Mailing Address
P.O. Box 2344, Brea, CA, 92822

Our Partner
8.5 / 10
  • First and largest pet insurer in the US
  • Whole Pet & Wellness Plan covers spay/neuter
  • Free 24/7 vethelpline access
  • Discounts available on home and auto
  • Insurers most birds and exotic pets!
  • $250 annual deductible with Unlimited Claims
  • ​Covers congenital and hereditary conditions

Latest Nationwide Reviews

8.84
Based on 1,357 Reviews fromNationwide customers
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S
Sendy
Chicago, Illinois

12/16/2015
I have had these people for over 4 or 5 years and they are a bunch of RIP OFFS! Every time I submitted a claim they would say I have exhausted my policy....yet my other claims were denied as well...SERIOUSLY! Then the one time I had to take my cat to the vet emergency I ended up with a $2000 bill so I asked them to submit the claim for me to see if I had a better chance of receiving some reimbursement....and guess what....I did....A LOUSY $50! I cancelled them and am now moving on to a much better company THAT ACTUALLY CARES!


K
Karen C
Pittsburg, California

12/2/2015
I wish I read these reviews before I signed up my 3 cats. They advertise "an annual deductible" - which is not true - there is a deductible for each and every claim. They also cap the amount they will pay out - which is basically - they not pay out more than you have paid in. I submitted a claim for one of my cats who was in an accident - which was paid out minus the deductible - which is good - but was then told that they will not pay any further claims for her this year. As for the wellness coverage - it's suppose to pay for annual vaccinations and flea prevention - they paid out less than half the cost! I have 3 cats insured with them and I am about to cancel all 3 policies.


M
Marilyn S
Bakersfield, California

11/2/2015
I have for the most part been satisfied with the major medical coverage I have had on all 3 of my dogs. Until NOW. VPI/Nationwide has denied coverage on a very large hospital bill for my Boston Terrier Ruby. Asking for more hospital records twice. Which I have had Ventura Medical and Surgical group fax over only to be lost in VPI"s system. Customer service wasn't much help and could not make a lot of sense out of there own records. Very disappointed and I am presenting this issue to my dog and agility club members as many of them have VPI and are watching the out come of this "run around".


S
sgfluellen
Flossmoor, Illinois

10/26/2015
Loved this insurance 6 years ago. Now, not so much. If l could give no stars l would have.


K
Kathleen M
Birmingham, Michigan

10/23/2015
Just received my policy renewal from Nationwide, formerly VPI. Premium went up 32% for my 8 yo Boxer who has had almost no claims!!! They had previously declined a fairly large bill for a screening Holter Monitor because I had UPGRADED my policy 362 days before and the Holter was excluded for a year. The upgrade cancelled the prevbious policy and I got screwed. I appealed since she had had VPI since 8 wks old and I got a form letter denial of appeal.


D
Dave S
Leland, North Carolina

10/4/2015
I have major medical coverage with $100 annual deductible with %100 payout plan which is the top tier plan they offer for dogs. My dog has been to the vet twice this year and both times the plan failed to pay out. My dog was diagnosed with with coccidia and was given an antibiotic for treatment as well as diagnosed with a unrelated hormonal issue that wasn't the primary issue or causing her to be sick. After I filled the claim not expecting reimbursement for the hormonal issue since my coverage only covers sick/accident care but just expecting reimbursement for the antibiotic and exam. Of the $174 bill VPI payed me $68 for the exam and medicine for the hormonal issue and not anything... Read More


N
Nicole R
Escondido, California

10/2/2015
VPI aka Nationwide is HORRIBLE! My dog had diarrhea when he was a puppy and we found out that it was a chicken allergy. Of course after jumping through hoops to get them all the documentation they have denied the $1500 claim. He was vomiting for an unknown cause and then his lung filled up with fluid and he got pneumonia. They said because he has a sensitive stomach anytime he throws up or gets diarrhea or apparently anything, it is a permanent exclusion. They just find whatever loophole they can to NOT reimburse you. What a waste of $45 a month for the last 3 years!


J
JE
Muncie, Indiana

10/1/2015
insure your dog the second it comes from the womb in order to avoid use of the "pre existing" condition from these crooks. Our dog needed ear surgery and VPI would not tell us prior to surgery if they would cover, since our policy had no pre existing conditions listed, we went ahead and spent over $3000 only to be declined because our vet put ear drops in her ears several years prior.


D
Donna
Wilmington, Delaware

9/28/2015
I have three cats well now two- I have had VPI now Nationwide for over two years. I have paid thousands of dollars in monthly premiums and never had to use the insurance. In reading these comments seems like a common thread-- They denied my claim for my Cat due to inherited condition.. What they have concluded on there information isn't anywhere on the 22 pages of data from my Vet-- So why even have a diagnosis from a Doctor when they come to their own conclusions. I am befuddled. Since I have had to euthanize by beloved pet--- after their 100.00 deductible i was granted 65.00- Buyer beware---


F
Felix.R
Syosset, New York

9/28/2015
Just cancelled my policy with VPI. I had policy since my English Bulldog was born. Almost two year with policy and never submitted claim until now for Elongated Soft Palate surgery that Spike needed due to brachycephalic syndrome. Paid $3,812.13 what I got back was only $70.00 $20 was for physical exam and $50 for X-Rays. A friend has pet insurance that his dog has been in and out of vet hospital and gets full reimbursement minus $100 deductible and he showed me proof. Now it's for me to call and ask lots of questions before I sign up.


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