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Healthy Paws Pet Insurance Review

3,227 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

3.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 3.9 / 5 (Very good)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 3.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 4 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3227 Customer Comments & Reviews

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Sharon S

8/9/2020
I am so pleased that I decided and purchase Healthy Paws as my dogs pet insurance for Shiloh, 10 month old Austrian Sheppard. At 10 months old, Shiloh needed OCD shoulder surgery, and Heathy Paws has been great right from the beginning, from taking with customer service, submitting my claim and prompt payment of 80%. Best thing I did for myself and Shiloh was giving him good insurance to cover any unexpected situation as with the OCD surgery, and Healthy Paws was great to work with!.... Best thing you can due for your pet is to have Pet Insurance , Healthy Paws is just that!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Sharon - We're sorry that Shiloh had to have that major shoulder surgery, but glad we could be there to help relieve some of the financial stress. Thanks for the kind words about our customer service and claims process. We hope Shiloh is doing well in his recovery. Give him a big hug from us.
Alexis C

8/9/2020
My cat has been insured by Healthy Paws since she was a kitten, for almost 10 years now. When our monthly premium increased a substantial amount this year (from $34 to $61), I strongly considered canceling her policy because I was so frustrated with the huge jump in cost. I took more time to think about it and realized that I had never had bad experience with them otherwise, and that my cat was more likely to need costly medical care as she got older, so I stuck with the policy. THANK GOODNESS I STUCK WITH THE POLICY. A few months after the increase, my cat developed an obstruction that required emergency surgery to remove, then she developed severe sepsis following the surgery and almost... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Alexis - We cannot thank you enough for taking the time to write your review. We do understand that no one likes any form of premium increase and that your's was larger than normal. We're glad you kept your policy so that we could continue to play a part in making sure your kitty had access to the best available medical care. Thanks for the kind words regarding our customer service and reimbursement process. We're so glad your baby is doing well in her recovery. Give her big hugs from us.
emdann

8/8/2020
I would encourage just about every pet owner to get health insurance for their buddies, as it's not if but when they eventually will need some special medical care. We have had several Lab-mix dogs, all very active, who have needed joint procedures as they aged. I view the premiums as a form of health savings account for them. We've seldom had to file claims when they were young, but like most elderly, they need more in their latter years. It's just sensible to set something aside for those sad times-- the expense is that much less worrisome to deal with when a BFF is moving toward his or her last months with us.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
emdann - We appreciate your opinion in regards to the benefits of pet health insurance. We're glad we can be there when your babies need medical care. Give them big hugs from us.
tjrhoades

8/8/2020
We have had Healthy Paws pet insurance for approximately 6 years now. Their claims submission process is painless and they process the claims in a very reasonable time frame. So far we have gone through everything from ear infections to broken bones and foreign body blockages($$$$), with Healthy Paws. I am so glad we have this insurance because it gives us peace of mind knowing we can get good care for our pets when they absolutely need it. Thanks healthy paws for the outstanding service through all the years.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
tjrhoades - Thanks for being part of the Healthy Paws family for the past 6 years. We're so happy that we can continue to play a part in making sure your babies have access to the best available medical care. Give your babies hugs from us.
K
Kayla

8/8/2020
I am so glad that we decided to get Healthy Paws insurance for our dog on recommendation from friends. They are quick to respond to questions and the process to submit a claim for review could not be easier. Following a surgery or unexpected vet visit is always stressful and the last thing I want to do is discuss insurance logistics over the phone. The Healthy Paws process is so simple, I upload my invoice and they review quickly. Their response is very clear and professional on what they are reimbursing and why. We are so thankful to have pet insurance when we’ve encountered unexpected and expensive vet visits! I highly recommend this company, they are easy to work with and we have been... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Kayla - We appreciate the time it took for you to write your review. Thanks for all of your kind words regarding our customer service, claims submission and reimbursement process. Give your baby a hug from us.
Ginger W

8/7/2020
First time to buy Dog insurance and we were a little nervous about it. But the monthly cost isn't too bad. We already had to file our first claim. We had our reimbursement in our checking account before our dog had her stitches out. It was very easy to file a claim. We made a good decision with Healthypaws.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Ginger - We're happy that you are satisfied with your policy and our efficient reimbursement process. We hope your pup is making a quick recovery.
dearlydevotedbexter

8/7/2020
I am so thankful we got Healthy Paws Pet Insurance for our dog! Speaking to the team whenever an issue comes up is easy, and they've helped us pay for costly procedures over the past couple of years. I highly recommend Healthy Paws Pet Insurance!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
dearlydevoted - We appreciate the recommendation. Thanks for the kind words regarding our customer service. We're sorry your baby has had that major procedures, but glad we could be there to help.
atngo.91

8/7/2020
The whole claim submission to reimbursement process from Healthy Paws is very simple for the customer. We have had no issues getting our dog's vet visits and medications reimbursed through Healthy Paws.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
atngo - We're glad you found the process from claims submission to reimbursement easy to use and efficient. We hope your baby is feeling better.
K
Kushal

8/6/2020
They have a very hassle free claims process and excellent customer service. I would highly recommend them to any new pet parents out there.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Kushal - We appreciate your recommendation. Thanks for the kind words about our customer service and easy claims process. Give your baby a hug from us.
J
jane

8/6/2020
Quick on their payments. Easy to work with. Happy with their customer service.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Jane - We appreciate all of your kind words. Give your baby a hug from us.
Top Rated
Our Partner
  • No enrollment or administrative fees
  • Accidents, illnesses & emergency care
  • Most claims are processed within 2 days
  • Flexible premium & deductible options

 

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