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Healthy Paws Pet Insurance Review

3,227 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

3.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 3.9 / 5 (Very good)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 3.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 4 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3227 Customer Comments & Reviews

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Elena C

9/11/2020
Amazing customer service. Complete ease of submitting claims. Prompt payment of covered claims. I love HealthyPaws!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Elena - Thank you very much for the kind words regarding our amazing customer service and quick reimbursements. We are so pleased to hear that you are so happy with your coverage. Please give your fur baby a big hug from us!
dtrainum

9/10/2020
I have a younger cat (3 y/o) who after being covered for 2 years developed epilepsy symptoms. Going through a litany of tests, I found the website to be clear, no disallowances. The website clearly states what they do/don't cover, the deductible, etc. This helped me make decisions about my cat's medical treatment and felt like I could make the best decisions with what I can afford. I quite appreciate this! The only improvement (but not worth a deduction) - I would love to be able to engage in pre-approval processes! Not warranting a deduction because when I called customer service, they were so kind, genuine and fantastic.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
dtrainum - We are very sorry to hear about your kitties healthy issues. We understand how stressful it can be when one of our fur babies is not feeling well. Having Healthy Paws pet insurance allows pet parents to give their pets the very best veterinary medical care without having to worry about the cost. Thank you for taking the time to share your story and for the kind words. Please give kitty a big hug from us!
R
Rebecca R

9/9/2020
Healthy Paws is hands down the best pet insurance company I've dealt with. When my dog Lea had an unexpected illness that became more complicated than we initially thought, they were wonderful in guiding me through what was needed to get her claims filed and paid quickly. Excellent customer service and they actually follow up with pet parents to see how your furry kid is doing. I highly recommend Healthy Paws anyone for looking high quality insurance coverage at reasonable prices and excellent customer service.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Rebecca - Thank you so much for all the kind words regarding our excellent customer service. We are so sorry to hear that Lea recently was suffering from an unexpected illness. Having a sick fur baby can be very scary and stressful which is why having pet insurance is so very important. Please give Lea another hug from us!
F
frank f

9/9/2020
Thank you Healthy Paws for your outstanding coverage. My dog Snickers was struck by a car and needed several surgeries. Healthy Paws did exactly what they say they would. Covered everything they said they would. After thousands and thousands in bills, Healthy Paws was there when we needed them the most. Can't thank you enough....Snicker's is healthy and doing great!!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Frank - Thank you for the kind words regarding our outstanding coverage. We are so happy to hear that you have been so pleased with your Healthy Paws pet insurance. We are so sorry to hear about Snickers major injuries and subsequent surgeries. Hopefully, Snickers and your family will never have to go through anything like that ever again. Please give Snickers more big hugs from us!
Maureen C

9/9/2020
Best investment I have ever made. This insurance allowed us the piece of mind to not worry about the cost of her emergency hospitalization and give Dixie the best care possible. She is now home with her family recuperating. We received the 80% reimbursement payment within 5 business days! Thank you Healthy Paws!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Maureen - We are so sorry to hear about Dixies' major emergency. Hopefully, she is feeling much better now. Thank you for the kind words and for sharing your story about Dixie, it's folks like you who are helping to raise awareness about the importance of having pet insurance for our furry friends. Please give Dixie a big hug from us!
Fraser W

9/9/2020
Bodhi, our 8 year old toy poodle, has been insured with healthy paws since he was 6 months old. A year ago we got the devastating news that Bodhi had developed Diabetes, and would most likely need cataract surgery. In the year since his diagnosis, he has had a number of veterinary tests, as well as cataract surgery in both eyes. Healthy Paws has been fantastic in helping to pay for these procedures - and was very communicative throughout. A common complaint is the fact that premiums increase every year (ours have doubled in the 8 years since we took the insurance out) - but to us it's completely worth it since they have been so good at paying for Bodhi's health . We wholeheartedly... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Fraser - Thank you for the kind words and for taking the time to post your review. We are very sorry to hear that your pup Bodhi is dealing with diabetes and some eye issues. We are so happy to hear that Healthy Paws has been such a blessing for your fur baby. Please give Bodhi another big hug from us!
Theresa S

9/8/2020
I have had Healthy Paws insurance for both of my mastiff's since they were babies. My 3 yr old recently had to have TPLO surgery. 90% of my bill was paid by Healthy Paws. They are truly the best pet insurance with the best reimbursement plans.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Theresa - We are so sorry to hear that one of your sweet Mastiffs recently needed major knee surgery. Hopefully, the recovery process is going well. Thank you so much for the kind words regarding our pet insurance plans. Please give your big babies more hugs from us!
C
Courtney M

9/8/2020
They were very helpful when my bloodhound had to get emergency surgery for a blockage!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Courtney - We are sorry to hear that your pup required emergency surgery. Thank you for posting your review and please give your pup a big hug from us!
denise.s.brautigam

9/5/2020
It is so easy to submit a claim, I could do it on my phone in just a couple clicks. The Healthy Paws team was so great and timely during my dog's surgery and post op appointments. They even followed up after appointments to see how she was recovering. It really feels like they care.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Denise - Thank you so much for taking the time to post your review and for the kind words regarding our super easy claims submission process and our caring post-surgery follow up emails. We do really care :) Please give your sweet pup another big hug from us!
S
Sue

8/31/2020
Our golden retriever is 8 years old and she has had Healthy Paws Insurance since she was a puppy. She has had everything happen from eating miracle-gro to having 2 mast cell tumors removed which turned out to be cancer. The cancer tumors occurred this year which required 3 surgeries by an oncologist surgeon. After submitting claims, which by the way takes about a minute to do, we were promptly reimbused in just a few days. Hopefully we wont need them again but it's reassuring to know that Abby is covered for her lifetime.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Sue- A big thank you for being part of the Healthy Paws family for the past 8 years. We're sorry that your baby has had some serious medical issues, but we're happy to have played a small part in making sure she has access to the best available medical care. Thank you for the kind words regarding claims processing and quick reimbursement. Give your girl a big hug from us!
Top Rated
Our Partner
  • No enrollment or administrative fees
  • Accidents, illnesses & emergency care
  • Most claims are processed within 2 days
  • Flexible premium & deductible options

 

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