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215 Customer Reviews - see all comments
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Figo is a Chicago-based pet insurance provider that cover cats and dogs. Founded in 2012, Figo takes a very technology-centric approach to pet insurance, incorporating a cloud-based platform to manage all your medical records and relevant information.
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The company offers plans that cap benefits at either $5,000 or $10,000 as well as an unlimited benefit plan.
- Comprehensive coverage, tailored to your pet
- Up to 100% reimbursement, depending on plan
- Add Wellness or the Vet Exam Coverage to your plan
- 24/7 virtual vet service
Latest Figo Reviews
I am a veterinarian, as well as a Figo policy holder. As a veterinarian, I see that my clients get reimbursed as they should according to their policy. With some of the other insurance companies, I have to write letters to convince them that the condition is not pre-existing and should be paid. As a policyholder, I find the Figo staff energetic, friendly and highly competent.
Go elsewhere for your pet care. I was using Figo for coverage for my year old toy poodle. I moved from NYC to Minnesota and they are doubling my cost. Doubling my cost for a market where vet costs are considerably less. The worst part is the customer service I received. Today when I inquired why my costs where rising so high the person I was chatting with via messenger was condescending and gave me all the wrong numbers. Telling me my costs were only going up $2. Eventually this person realized they had made a mistake and said, "oh yeah, your costs are going from $32 to $65". They then disconnected with me being tired of dealing with my frustration. This company has had growing pains and... Read More
I have had cats for over 35 years and never purchased pet insurance for many reasons including it didn't exist years ago and I never had any major problems with my cats health but more recently I decided it was a good idea to have insurance for my three babies (cats). I did a great deal of research into what would be the best pet insurance for my cats and considered many many factors including cost, coverage, ease of filing claims, helpfulness when I called the companies, and so on and eventually decided on FIGO even though they were smaller and not as well known in the industry as some of the others. Anyway, I purchased FIGOinsurance in November 2017 assuming based on past experience... Read More
Had this insurance for about a year and my experience with their claims has been great. My 9 yr old cat was diagnosed with anemia and Figo was always timely with processing. After my cat also got diabetes, possibly from the prodnisolone usage for the anemia, Figo was able to cover the acupuncture and holisitic treatments as well. Cat is almost back to normal health
I have had the Figo Pet Insurance for about a year now. I have been very happy with the coverage and the service. Claims are being processed in a matter of days now. They have covered everything I would have expected based upon the policy I purchased. I'll admit I'm a little concerned about the renewal cost. I received a message last month making me aware that the NY rates are going to be adjusted upwards at renewal time next month.
Warning. Stay away from Figo Pet Insurance. They are a scam. Their customer service is horrible and they process claims very slowly. I was told several times that they are experiencing high claim volume and they are hiring more people to handle it. I was also told they are growing too fast and are experiencing growing pains. This is not my problem. I have asked several times to speak with a supervisor and there is never one available. I pay my premium on time every month and expect my claims to be processed in a reasonable amount of time. Maybe they should slow down and focus on their existing customers. At this rate they will be out of business from all their unhappy customers. I wish I... Read More
Do not get Figo pet insurance!
My cat has had two UTIs and they refused to pay anything for either vet visit. They claim that a UTI is a "pre-existing condition" which is ridiculous. That would never be allowed to happen in human health care, to which a representative told me "pet insurance is not like human insurance"... so beware, they will not treat your pets as actual patients, but instead blame them for getting sick more than once a year and refuse to pay.
I have had coverage for my two dogs for a year. The benefits and turnaround time have been great! The problem is that after they get you into their company for the first year, THEY DOUBLE YOUR RATE!! Totally unfair and not a good business practice
YOU GUYS ARE THE BEST, SUBMITTED SOME CLAIMS FOR OUR ENGLISH BULLDOG AND YOU IMMEDIATELY PAID THEM NO QUESTIONS ASKED, THATS GREAT SERVICE..
Quick reimbursements, easy to understand policy limitations and rules, customer supports actually response with useful answers, complete transparency and full explanation when claims' are denied. For the past two years we had numerous claims (dental surgeries, bladder infections, eye surgeries, ER visits etc) approved and reimbursed in timely fashions. Emails to customer services are usually answered (with actual, useful answers) within 36-hours. My recent 2 claims, total over $4000, were reimbursed within a week. Figo send us email notices about upcoming premium increase 2 months ahead of time, so we have ample time to plan out what to do next. Their notice also came with suggestions on... Read More
I loved this company the first year. Competitive pricing and great service. I recommended to several friends and mom group on Facebook. However when I went to renew my policy with NO claims they increased my premium by $300 which was almost double my previous price. Now I have to find a new pet insurance and warn all my friends. Thanks Figo ✌️
My claim was closed in 14 minutes! Need I say more! We are so happy we chose to go with Figo for our insurance for our Great Dane and our Mastiff!
I have been a Figo customer for almost 2 years. When it came time to file a claim after being a loyal customer with no late or missed payments, they do not want to pay. Medical records were provide and prove that no pre-existing conditions exist. And still, they wont pay. I can only recommend to not do business with them.
I am a current FIGO insured. My dog is 3 years old and we have never made a claim. Figo just sent me my annual renewal and my premium has increased by 50%. I understand rates will always go up but a 50% increase is disgusting. If your looking for insurance I would recommend looking elsewhere.
I wish my own insurance were as easy and as tech friendly as figo is. I have never had pet insurance before and expected a big run around. However, it was as easy as entering a brief sentence of what happened, taking a picture of the receipt (right in the app) and “poof” a check came in the mail. It was like magic! I love this insurance!
Figo saved my pets life and my family a ton of money!!! I saw a few negative responses about claim times so I wanted to chime in. Not sure if the others received the same letter I did, but they have been great at communicating their growing pains and it seems to me like they are on it. Personally my experience has but nothing but fabulous. They paid my claim and whenever I text them they are super responsive. All in all, they are hands down the best pet insurance company out there.
I've had many wonderful pets over the years, and I wish I had known about pet insurance earlier. I read reviews, compared different insurers, and created quotes. Most importantly, I studied the coverage details. Ultimately, I am happy and grateful I chose to insure my rescue dog with Figo. When I had to file a claim, I was at first apprehensive, but it turned out to be a painless process. I just took a pic with my phone and submitted it. My claim was processed within two weeks and all the claim info was available in my Pet Cloud. Since that first experience, I have filed several more claims and the process has been relatively consistent. The last claim I filed (about a month ago) took a... Read More
I am a prospective policyholder and want to advise that the company rep (Alex), who i was able to contact for information about your product, was very professional, courteous and answered all my questions about your plans, prices and financial standing, in a very thorough and helpful way. I had spent a great deal of time in trying to reach the best possible decision regarding pet insurance, and I feel that I now know which company is the best choice to protect my pet. If Alex is any indication or representation of FIGO, in general, then the choice is easy. Thanks for having Alex on your team.
Figo is the really the best pet insurance out there. Our last dog we had a different pet insurance that was complicated, paperwork to fill out, and poor follow up.
Figo is exactly the opposite. The plan coverage is beyond everyone else, and customer service dept is excellent. My two dogs are on Figo, and the claims processing was so easy. Thanks Figo
My 6-year old boxer mix started limping. After a couple vet visits, it was determined that she would need knee surgery and follow-up visits. I filed my claim for the surgery from my phone immediately after settling the bill, and received an email stating the claim had been closed by Figo later that same afternoon. The reimbursement was sent directly to my bank account and made available a few days later. All the claims filed post-surgery have been reviewed and paid promptly. The level of service I received from Figo through this stressful time has been outstanding! Very thankful we chose Figo as the pet insurer for our dog. Thank you, Figo!
They more than double our rates with no warning. I called about it and they basically laughed.
The first month I had Figo, I was ready to leave them. They repetitively insisted that my vet wasn’t sending them the documents they needed for claims, but when I called my vet, they said that they didn’t receive any calls, fax, or email from Figo. I gave my vet the info and they sent the info to Figo right away. Figo claimed they never received anything. However, after harassing their customer service department, they reimbursed me for my claims. I did appreciate that they covered costs from an emergency vet visit, which my dog ended up receiving all healthy results from testing. But, just wait until it’s time for renewal and your premium goes up 50% just like others said. Figo stated... Read More
Figo is the best pet insurance out there. I would know as this is my 3rd pet and I was with 2 other pet insurance companies with my first two pets. If you look carefully, Figo offers the most generous coverage, and is affordable. Communications has been great. If i had a question, I would email, text, or call. Filed 2 claims, and closed and processed within 10 days. What Figo offers, the other companies cant compete....the generous coverage, a phone app, and an easy claims process. Figo sets the bar!!.. I recommend Figo to all pet owners
I had Figo and canceled my plan for my pet. I started my plan for my dog shortly after I unexpectedly had to put my other dog down. With one day left in the waiting period, an issue arose. My claim was completely denied by Figo - which was fine. Approximately a month later, another issue has now arisen. Figo is denying that claim saying it was pre-existing. I am tired of going round and round with them
My overall experience with figo has been very good! The price is very reasonable compared to other pet insurance companies out there and their customer service has been great. The claims process is very straight forward and the reimbursement is usually pretty quick! I will say that the my premium did increase after my first year, but it wasn’t too substantial.