Banfield Pet Hospital Pet Insurance Review

Rating: 4.5 / 10 (Average)
52 Customer Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance. The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions. These include head to tail exams, nutritional consultations, and dental care.

How is Banfield Pet Hospital rated?


Benefit Limits
Claims and Service

Overall Rating: 4.5 / 10 (Average)

Banfield Pet Hospital offers an "Optimum Wellness Plan" which allows unlimited wellness visits to any of the numerous nationwide Banfield facilities. This is a pro-active approach to identify potential problems in your dog or cat before they start. This is indeed a great idea, but seeing as no one can predict a serious accident, at least an accident-only plan is warranted. And since Banfield does not provide this, you'll have to get a separate plan from another carrier.

Banfield Pet Hospital Coverage

Coverage - 5 / 10

Banfield Pet Hospital does not offer pet insurance rather an "Optimum Wellness Plan." This is a preventative program that covers your dog or cat for head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, and dental care at any of the more than 900 Banfield locations across the US and Puerto Rico. The wellness coverage is unparalleled protection, and also includes unlimited office visits. However, it can run around the same price as comprehensive accident and illness policies from pet insurance providers. Banfield operates 3 levels of wellness coverage.
Pets Covered
Coverage Types
Vet Selection
In-Network Only
Out-of-State Coverage
Commercial Pets Covered

Medical Conditions Covered

  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Dental Illness
  • Breeding

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Behavioral Therapy
  • Prosthetics & Mobility Aids

Benefit Limits

Benefit Limits - 4 / 10

Optimum Wellness Plans will pay 100% of each procedure depending on your coverage level. For example, vaccinations and comprehensive physicals are covered under all plans, but preventative x-rays and electrocardiograms only under the top plan.
Benefit Limit Types

Reimbursement & Deductibles

Reimbursement - 4 / 10

Similarly there is no reimbursement percentage as this is not pet insurance. Your Banfield discount membership entitles you to 100% coverage of all the routine and preventative care associated with your plan level.

Deductibles - 7 / 10

There are no deductibles associated with care under Banfield's Optimum Wellness Plan, just a membership fee. All procedures are covered 100% depending on your membership level.

Pricing: How much does Banfield Pet Hospital cost?

Pricing - 4 / 10

Banfield Optimum Wellness Plans are, by and large, a little less expensive that fully comprehensive pet insurance plans that do not include wellness. A Banfield plan may be an ideal addition to an accident only plan from another provider in order to ensure complete coverage. What's more, it is significantly more convenient than reimbursement-model wellness plans as they will have all your info at the hospital of your choice and there will be no claim process.

Starting Monthly Premiums

Rate Details:
Available Discounts: Discounts range from 5% to 20% depending on the plan level selected. Discounts are applied to nearly all non-wellness plan Banfield services and products. Customers can also enjoy a #15 discount on membership fee for multiple pets.

Enrollment & Waiting Periods

Enrollment - 4 / 10

Banfield enrolls dogs or cats of any age, and there are no associated waiting periods for care. The company believes it is important to establish the habit of routine preventative care before the puppy or kitten is 6 months. You can find the nearest Banfield facility near you on the website, get a plan quote, and enroll from there.
Min Enrollment Age
6 weeks
Accident Waiting Period
0 days
Illnesses Waiting Period
0 days

Claims & Service

Claims and Service - 4 / 10

There is no claims process for Banfield Optimum Wellness Plans. The hospital system itself has a long history of excellent customer care going back to 1955. There are numerous locations all staffed by vets trained in the most state of the art veterinary science.

Contact & Additional Information

Homepage URL
Headquarters Address
18101 SE 6th Way, Vancouver, WA, 98683
Mailing Address
18101 SE 6th Way, Vancouver, WA, 98683
Year Founded

Top Rated
Our Partner
9.8 / 10
  • Consistently #1 in customer satisfaction, A+ BBB
  • Chosen by almost 90% of visitors
  • Comprehensive illness and accident coverage
  • Unlimited lifetime benefits + no claim caps!
  • Annual deductible (recommended)
  • Free mobile app & no claims forms

Latest Banfield Pet Hospital Reviews

Based on52 Reviews fromBanfield Pet Hospital customers
Atlanta, Georgia

Do not take your pet to Banfield. Please read every website article and review, and you will NOT take your pet to Banfield. My dog almost died due to a toxic dose of anesthesia that he received during a teeth cleaning which was a service on the wellness plan. On top of paying for the wellness plan, I also wound up paying an animal hospital $1,200 because my dog was vomiting, had bloody diarrhea and wound up severely dehydrated. After spending hours on the phone speaking to everybody and anybody to try and get out of my wellness contract, I got screwed. DO NOT be sucked in. If this chain of hospitals was treating humans this way, they would be shut down! It baffles me that with all... Read More

San Diego, California

DO NOT SIGN UP FOR BANFIELD WELLNESS PLAN, IT'S A SCAM AND YOU WON'T BE ABLE TO CANCEL. It's also NOT an pet insurance. It's a SCAM. I took my dog to Banfield to do shots and the vet and staff sold me on their wellness plan with teeth cleaning. DO NOT DO THE SAME MISTAKE. They sell you teeth cleaning but tell you that they will call you during the time your dog is under anesthesia and tell you if there need to be more services. They said that some people end up paying thousands of dollars extra for the "oral surgery" and extractions but they can't tell you upfront when your dog would need. I had a bad feeling about it but didn't listen to my gut and signed up or the plan. I told them... Read More

High Point, North Carolina

Your rating is 0 with me I told twice to email me are text me when pay ment is do and I will 0ay it my self you refuse to you don't control my checking I do that's my money I work for not you and u never gave you my card number you saved and store my number when I pay the bill for my mom and and to me that is stealing that's is not ok with me so I at contacting the better business bureau and have something dun about it

Hudson, Ohio

I have had a horrible experience with Banfield Pet Hospital and Wellness plan. Short of it is you cannot cancel your plan or they will bill you for many many more months of plan. They send you to collections. They never have the same veterinarian twice. Customer service at the hospital is very poor. Customer service at the corporate level is very robotic and they never address your issues. The worst is they tried to take 3 teeth from my dog (but they were unable to get approval over the phone) The teeth are still there, six months later. Second opinion says there are no teeth to be pulled. They got me for a tooth on my other dog at $100.00. They are only after... Read More

Indianapolis, Indiana

I took my chihuahua to Bansfield for almost 4 years. I thought I could trust the vets, WRONG!! One day she was coughing and took her to Bansfield because I had the pet insurance. They ran all kind of test, even a heart scan and they diagnosed her with kennel cough. I asked how could she have this when she has NEVER been in a kennel or around other dogs?? Was told it just happens. Well after paying over $200 for services not covered under the insurance including a heart scan, she wasn't getting any better. I took her to emergency care and they found out she had a heart issue so I got her into a regular vet and she was placed on medication for her heart. Had I not had her checked again,... Read More

Nathalie H
Washington, District of Columbia

Never buy this insurance for your pet. It is a fraud. My dog ​​has to go under emergency surgery thanks to a bad procedure of a Banfield hospital. When his uterus was removed, they did things badly and now she has a serious infection. While my dog ​​was in this country and while I had Banfield, she was never followed up by a sonogram. My dog ​​lives in Colombia, S.A. and thanks to being able to go to a good hospital they could find the cause of the infection. Apart from this, every year they did the Lime disease test, it always came back negative and it turns out that my dog also has Lime. This disease is from the East Coast of the United States so she got infected here, not in South... Read More

Kim M
Philadelphia, Pennsylvania

I'm suing this company!!!!!! Make my score negative a billion stars. Scam!!!! PLEASE PET OWNERS DO NOTTTTTT LET THEM TREAT YOUR BABIES!!!!!! They messed with the wrong person!!!!

Rochester, Michigan

I chose this isurance plan for my cat after I had him spayed. I never used the service, only once when he got sick, otherwise it was a waste of money. I paid, 30 something dollars a month, and when I needed to take him in to be seen, I always walked out paying over 100.00 dollars, how does that work. Second time I ever had to take my cat, they did not know what was wrong with him and even though their company name is PET HOSPITAL, they could not treat him. I was told, your cat is going to die, if you do not get him to a hospital for animals. You mean like a Veterinarian, or like you? The doctor at the BANFIELD PET HOSPITAL said, this is not really a hopsital, instead it is only for... Read More

Harry W
Dayton, Ohio

DO NOT USE IF YOU NEED TO FLY PETS IN CARGO BELOW 45 DEGREES OUTSIDE! They are not willing to write any form of documentation to allow pets to fly in temperatures below 45 degrees on airlines. We paid for the banfield pet service for 3 years (20/month) without ever needing it really... when the time comes to need them, a few days before we move... they let you down. We are now at risk of having to leave our pets behind while moving, because they are unwilling to meet airline regulations for flying! Glad I spent thousands dollars over the years for a service thinking our pets were in good hands -- to find out Banfield doesn't support pets flying on airlines! Terrible terrible... Read More

Austin, Texas

Wow, I will never use this service again. Ive paid for this "Wellness program" for 9 years, and I just had to put my dog down 3 days ago. I called to cancel the program, and was told that I still owe 3 more months of payments. WHAT?!?! This was never explained to me 9 years ago when I signed up. Since I took him for his shots THREE days before he was put down, I still owe them????? They are the WORST. STAY AWAY

Clayton, North Carolina

I have been with Banfield over 7 years. Although I like the pet hospitals that we have been to, I am very disappointed in their pet insurance. I moved from NY to North Carolina 13 months ago and called Banfield about 4 months ago when I realized that NC prices are cheaper, they have been overcharging me $12 every month that I've lived here. When I called to change my monthly fee, they told me that I don't have a contract, but they still have to charge me NY prices. I told them to have a manager call me so we can discuss this further. A manager did call and left a message, but I was not able to answer the phone, I was at work. When I called back (several times), nobody got back to me. They... Read More

Buffalo Grove, Illinois

Do not sign up, scam. You pay and they never can get you in for an appointment. You can drop off, or schedule month's in advance. Well what if something comes up? Better just call somewhere else first. It is November, and I have been paying since June. I have not been able to get my pet in since that first visit, but they never miss taking my money. I call to cancel, and am told I will have to pay for the rest of the year now then, wait , what? Run to any other vet!!It will save you money, I am paying $300 for an ear infection, and the vet wouldn't even clean his ears prior to giving him medicine? Crazy, I should have known better, and am not even going to shop at PetSmart now, I... Read More

Clayton, Indiana

We paid for this plan in full on time for 16 years ($9,216.00). My wife thought it was a "good deal" because they sold us "insurance". What a rip-off. When the dog had to be put down I was happy to cancel it - but we were told that we owed an additional $320.00 because the dog already had its first exam for that year (where they tried relentlessly to push additional treatments on an animal that was both blind but also near death). Turns out it is not "insurance" but all you are doing is paying up front for a $576 annual checkup. I didn't even order their expensive medications "after" the discounts because they were 1. easier 2. cheaper 3. in stock online. Save your money - and if you... Read More

Sherry K
Dallas, Texas

Banfield cares about the bottom dollar. They are owned by Mars and big money speaks. No compassion for losing your job, your furbaby or better yet being told by a vet, "I dont know what you expect me to do about it". Well for one thing your a Veterinarian and I have my furbaby here for you to help. He was having seizures and had gone blind. The specialist was taking care of blindness but seizures were a mystery. This doctor needs to go back to school. Banfield has some good docs but they leave after a couple years. I have used Banfields for years trying to get out of the plan is a nightmare. My furbaby is gone with no help from a slew of veterinarians. If you truly care about your furbaby... Read More

Kari K
Rochester, Minnesota

My ocicat Ziva developed FIP. After a month and a half fight to save her life, we ultimately had to put her to sleep to end her suffering. And yes, I will need to continue making monthly payments for four more months after her death. However, the unlimited office visits, and discounts on services and medications, that I received during her illness due to having her on the Essential Wellness Plan, still made the Plan an excellent value. In addition, Ziva's care team at the Rochester Minnesota Banfield were PHENOMENAL. I felt that she was given the best quality of care that she could have possibly received, and I felt that the whole team there truly cared about both she and I. When I... Read More

Piscataway, New Jersey

This company is the worst and unethical pet insurance company out there and should be boycotted in fact Pet Smart should be ashamed that they have them in there stores. They are fraudulent and predatory. Poor customer service, practice usury, and beware of the fine print as they will bill you and renew your contract without authorization. Beware Beware Beware

Lakewood, California

Beware when you sign up for this service. If your pet dies you still have to pay for the whole year. I renewed my dog's plan and found out within a few days that she had cancer which they couldn't treat. They referred me to a different Vet. She later died and I found out I had to pay the remaining months on the plan or pay for the ONE visit I had which was $1600. BE CAREFUL with these people.

Heather G
Seattle, Washington

DON'T FALL FOR IT!!!! PLEASE DO NOT SIGN THE CONTRACT!!! IT'S a RIP OFF! They are preying on people when they are feeling helpless and scared with sick pets! They are a large corporation FOR PROFIT and THATS what they care about. Not you or your pet. Any good vets that work there move on because of this. (1) Our needed EXPENSIVE prescription was not available there or even ordering through them and I was not able to get any sort of a discount on it elsewhere. (2) Thyroid lab work was supposed to be covered but was not "Because their in-house machines do not work properly and they have to send them to an outside lab which is a separate charge". (3) Duplicate lab work was insisted... Read More

Joseph H
Tampa, Florida

I read the reviews with great enthusiasm and the feeling I get is Banfield tries to "upsell" for servicrs not covered and brings on the "guilt trip" tp add additional pressure. This is particularly true with the male Vet at the Wesley Chapel Banfiled location. Unless you want the "used car salesman" approach to your pet care.. avoid the male Vet at this location. I am seriously reconcidering renewing my insurance plan at Banfield.

willie a
Avenel, New Jersey

I initially signed up for my puppy to be nutured and 35 days later changed my mind, because they charged additional monthly installments that equaled 326.00 and other hospitals, nonmember rates were $136.00 Banfield refused to reimburse my first two months and took an additional two months before canceling the unused service. They SUCK and their staff is incompetent, specially customer dis-service headquarters.

Denise J
Garnerville, New York

As a result of the incompetent staff (the vet), my 5 year old bull mastiff is dead...They killed her by mismanagement of her diagnosis. They try to suck you out of money charging you for services not covered in the wellness plan. They don't listen to your concerns and think they are doing you a favor. By the time I took my dog to a real veterinarian, they informed me it was too late. Please take your beloved pet to a real vet...not a revolving door pet cemetery

Ocean City, New Jersey

We had insurance for our dog. Our dog dies and they still want to charge us for the remaining year. It does not make sense. We pay over $45 a month, the dog dies and they still want our money. It's incredible!!! Do not go into contract with them on a month to month payment. It's a rip off! They get you when the dog dies and you end up paying more for the services rendered. I ended paying over $500 to end the contract.

Jennifer M
Knoxville, Tennessee

The wellness plan is a joke. We have had the plan for over 10 years and our dog died this month. When I emailed them to cancel the plan they informed us that we would have to pay over $900 to get out of the plan or continue to pay the monthly installments for another 7 months. This is advertised as insurance, but is just a scam.

Mel W
Philadelphia, Pennsylvania

If you care anything about your pet stay far away from this place! It's a scam! They care very little about your pet, and a lot about money. I took my bulldog in to get his puppy shots and ended up paying over $500!! Stay FAR away!

Bernadette B
Rosharon, Texas

I WILL NEVER SPEND ANOTHER DIME ON THIS PLAN AS LONG AS I LIVE! I've had my dog since he was 6 weeks old, he's had some version of Banfield's Wellness Plan since he was 8 weeks old. I currently pay 55.00 a month. He'll be 7 next month (June). Besides his annual checkups, heartworm and vaccinations I've never needed to use the plan for emergencies (thank God), until today. My dog woke up this morning barely able to walk not able to maneuver my stairs at all and it seemed to worsen as the day progressed. I couldn't take anymore and finally called HIS VET'S office location and they would not see him. Apparently they were full the receptionist gave me the number to another location and... Read More