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Petsecure Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
88 Customer Comments & Reviews - see all comments
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Petsecure is a leading provider of pet insurance services in Canada, offering pet owners four levels of pet insurance coverage. The company was started in 1989 and is 100 percent Canadian-owned and operated. Petsecure reimburses up to 80% for treatments and veterinary services. It offers protection for dogs and cats of any age or breed and offers multi-pet discounts.

 

Plan details

 

Type of contract

 

Enrollment age

8 weeks and older

Effective date

 

Waiting period

Accident 48 hrs, illness 14 days, 6 months for dental coverage

Out of country coverage

 

Claims and policy price

 

Age limit

Dogs 8 years and older (6 years or older for giant dog breeds) Cats 8 years and up except for those certified as having undergone physical exam, blood profile and urinalysis within the past two months, and pets current with required vaccines.

Annual deductible

 

Claim limit

$1,000 per incident or no limits for Secure 4 plans

 

Cancellation policy

You must make your request for Policy cancellation in writing by mail, fax or e-mail. Cancellation will take effect when your Policy renews on the first day of the next month following the date we receive your request.

 

How much is it going to cost you?

Co-pay and co-insurance

Up to 80% reimbursement or maximum of 50% pet owner participation

Deductibles

Secure 1,2,3 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$300

Over 10 years

$100/ incident

$500

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$200

Over 10 years

$100/ incident

$300

 

Secure 4 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$250

$400

5 to 10 years

$400

$550

Over 10 years

$500

$700

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$200

$300

5 to 10 years

$250

$350

Over 10 years

$300

$400

 

*** Deductibles per incident for accidents

 

What does it cover?

 

Accident and illness coverage

Hospitalization

Surgery

Hereditary conditions

Diagnosis

Prescriptions and medications

Alternative therapies

Behavioral therapies

 

Additional benefits

  • Boarding kennel fees if you are hospitalized and cannot care $1,000 for your pet per incident
  • Holiday cancellation trip cancellation coverage if your pet requires $1,000  emergency, life saving treatment per incident
  • Lost pet advertising help getting your lost pet home $1,000 per incident
  • Cremation or burial covers the cost of cremation or burial for your pet $1,000
  • In Memoriam donation a donation to the Canadian animal community is $50 made to honor your pet in the event of their passing

 

Preventive Care

Dogs (Flexible annual wellness care)

  • $450 per year
  • Choose where your limit is appointed:

• Examinations

• Vaccinations

• Heartworm testing

• Heartworm prevention

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

Cats (Flexible annual wellness care)

  • $350 per year
  • Choose where your limit is appointed:

 • Examinations

• Vaccinations

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

*** Included with Secure 4 plans

 

What’s not covered?

  • Pre-existing conditions
  • Non-essential services and supplies
  • Any reproductive system expenses (spraying, neutering)
  • Pregnancy

 

Summary

When it comes to any type of insurance coverage, a no limit benefit policy is our best protection against accidents and illness. Petsecure offers this option with its Secure 4 plan but this also comes at price. While this option is not recommended for those on a budget or with younger pets, pet owners with older pets should seriously consider this offer. Petsecure scores big with its coverage features and its preventive care services ensure that your pets are kept in tip top shape. Overall, Petsecure is definitely one of the better options for pet owners searching for pet insurance services.  


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88 Customer Comments & Reviews

Loading Reviews ...
T
Tabitha
9/1/2022
I have been with Petsecure for over 15years … I just wish that they took me being away in hospital and then in another hospital in another city seriously as I was put through Status Epilepticus then a Coma unknown time, in 2014. Yet This seriousness was taken lightly by the Insurance because I live with Epilepsy. Too many people around me are taking advantage of my living with disabilities as is. I’d hope the insurance company that my Veterinarian since I was a kid recommended would not as I was supposed to be lucky enough to on the list fora Seizure Response Dog for exactly that. My Epilepsy. People stole my mail and used for their own. If I can rescue a kitten and or Cat before... Read More


Y
Yukichan
7/26/2022
wish I had read all the reviews so that I could save my money. I purchased petsecure insurance and submitted the only medical record I have at that time. They keep asking for more medical records even I did not file a claim at all. They said that the medical record is incomplete but they continue to charge me monthly. They just saying you are covered but we won’t process any claim because the medical record is incomplete. If they considered the medical record as incomplete, which means they can’t process any reimbursement, how could they continue to charge me monthly and saying I was covered? Moreover, the medical record shows that my dog had a kennel cough for a week but the radiograph... Read More


elaindesmab
6/28/2022
The minute your pet gets suck they exclude it feom your cibtract and don’t pay coverage… we buy the policy to be protected qhen they get sick!!! What a scam…


farzain.f.malbari
3/11/2022
What a joke. When people talk about why insurance companies have a bad rap, it is because of companies like Petsecure and Petline Insurance Company. Please DO NOT give them your business. They will find some shady way of finding a way to deny your claim. Very disappointing. This is NOT an attack on the customer service reps who are just answering the call BUT against the adjustors. Stay away and do NOT believe in their claims "WE'RE HERE FOR YOU AND YOUR PET" is a lie. As long as you are paying the premiums without claims, all is well. Saying that scratching is a pre -existing condition for ALL ALLERGIES is ridiculous. Thank heavens we were able to cover our vet bills without the... Read More


G
Gail S
1/31/2022
So many flaws with this Insurance company, it's hard to know where to begin. GO WITH TRUPANION! If you do not take out the best Pet Secure Program #4, you are wasting your money. If any other plan, they will only do one knee or one shoulder or one leg/year. Your dog will have to wait until the next year to have the other one done if it fails or you will have to pay in full. They reduce you to 50% as soon as your dog gets sick and needs surgery, etc. If you move up in the plan to the next level, anything done prior is considered pre-existing and will only get covered for the previous plan amount. My Frenchie got sick, needed diagnostics, surgery, chemo infusions and medication, aside from... Read More


douggalloway
11/16/2021
For three years everything was rosy, I had taken the Secure 4 package for a boxer puppy in January 2015. He had a few problems with his health which were always covered and I thought things would continue to be covered as I was promised when I was researching insurance companies. All that changed when I was informed in December 2018 that due to my pet's ongoing health issues, I would no longer be covered for 80%, but would now be covered for only 50%: direct quote from the letter I received - "We understand that when Boo is faced with an illness or injury, it may only be temporary. This is why our... Read More


watsonce59
10/28/2021
DON'T GET SUCKED IN! They have a clause that allows them to exclude a pet for any condition at any time. When I adopteded my cat in July 2021 he came with a trial for petsecure. He had been found as a stray and had to be neutered, chipped and have his top canines removed because they were broken and an infected cut on his legs, so lots of antibiotics and he had diarrhea. So I bought their policy effective Aug 18, 2021. On August 31, 2021 (after 1 vet visit July 11, 2021) my cat was excluded for any "gastro-intestinal problems and associated conditions". They quietly posted this on my account, on their portal with out even sending an email notifying me that I had a message there.... Read More


j.kavanagh1960
9/24/2021
worse insurance to deal with all my bills for my dog were refused.


sandrapatt1
8/19/2021
Have been waiting almost 2 months to get any kind of reimbursement ..or a person to return a call or a response from a weeks worth of emails sent begging for information!!!! POOR customer care !!!! They are eager to take you on as clients BUT do not live up to repaying on the plan as set up for our family pet as we put our trust in YOUR hands to help us in critical situations!!!!


L
Linda
8/7/2021
My experience with Petsecure Canada’s Pet Insurance/Petline Insurance has been a very stressful and unpleasant experience. I adopted a cat and received a 6 week free trial insurance coverage. Within a week the cat had hurt her leg and had to go to emergency. At emergency, they discovered her temperature was too high. She need pain medication, fluids and appetite help. Over the next six weeks I called the Insurance Company, spoke to 6 different people and basically got the run around. Each time I was told they needed more information and I was told that they would get back to me, to let me know if everything was received okay. I sent my information in, but never heard back.... Read More



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