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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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1018 Customer Comments & Reviews

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Michael A
10/10/2018
I had a great experience using Terminix for the last three years. They were able to rid me of a vermin problem within a few weeks. Also, they have been very good about follow up visits for both vermin, termite, and other insect control. I would definitely recommend their services.

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Official Response

Company Rep of Terminix® Pest Control
Michael, We appreciate the time you spent to share your experience!
Ron M
10/10/2018
A very easy process and the people I interacted with at every stage of this process were very helpful and knew their business. Thank you to Terminix!

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing your experience with us, Ron! Have a great day!
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Marilyn H
10/10/2018
Living in the front of a woods, we have been victims of a mouse attack every fall and winter. I called Terminix, they came out, the technician working with us, Davron, has taken care of and continues to take care of our mouse problem.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Robbi B
10/10/2018
Terminex found mold during our termite inspection. In a very timely manner they had someone out to price remediation and the next day were out to do the service. They were very good at clearing up the entire area...even better results than promised.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
J
John T
10/10/2018
I have been using terminix for years and have been completely satisfied. They make the appointment and always show up on time. The technician is polite and efficient.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
mat33rdoxiegirl
10/10/2018
I am very pleased with the service I receive from Terminix. The gentlemen who work for the company are mannerly whenever they approach my property. Most importantly they always appraise me of the situation with termites on my property. I welcome their thorough examination of the traps and the dialogue that follows.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
B
Betty G
10/7/2018
I used Terminex for many years. I got my house "mouse proofed" with a guarantee that I would not see anymore mice. This not only did not work, but they ruined the painting outside my house. They refused to fix it.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for contacting Terminix Social Media Department. After reviewing your review, we have found that more information is needed to assist. Please send an e-mail socialsupport@terminix.com. Explaining briefly what type of service you have with Terminix as well as your specific concerns or questions, and we will make sure that your concerns are address promptly. We will await your response. Thank you again,
Michael O
8/27/2018
After 5 months the work has NOT been completed, I still have rodents in my home. 1) They require a credit card when you sign the contract and promise not to charge it until the work has been done. I fortunately blocked the account as soon as the salesperson left.And as I suspected 3 gays later they tried to debit my account and were forced to come an do the work.( no work - no pay) 2) The first crew "supposedly" sealed the home but I have a contractor friend that inspected the work and found holes every where,. in fact they only sealed the east an south sides but left north and west open. 3) I had to call and they returned to finish the job but not according to the promised method which... Read More

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Official Response

Company Rep of Terminix® Pest Control
Michael, We have received your Facebook message regarding this matter and have forwarded your concern to upper management. Someone will contact you shortly. -Lena
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Pat M
8/20/2018
I have been a Terminix customer for 7 years but I can no longer accept their poor customer service. On 3 occasions I have sat at home waiting for my tech to arrive in the promised window and not only did the tech not show, but I never go a call or anything. Completely unprofessional to just not show and not call - that gets you fired in any respected profession. Then I tried cancelling my service altogether and the customer service rep said someone from my local office would contact me to confirm and that was 2 weeks ago. I don't even know where my account stands! Over the past 7 years I have paid every bill in full on time totaling over $4,000 - we should all expect better service than... Read More

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Official Response

Company Rep of Terminix® Pest Control
Pat, I sorry to hear this took place. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena
Kristin B
8/17/2018
Since my post from this morning was submitted (below), I was able to finally connect with the local office manager and he was very apologetic and brought someone out here this afternoon and has been able to address all of my concerns. Thank you all for your quick response and I am changing my rating from a 1 to a 4. I still believe that the company as a whole doesn’t have a streamline process with accessing our online accounts with ease and with all of our services and info in a ‘quick snapshot view’, in addition to the opportunity for improvment in customer service with the phone reps when they give out inconsistent information and messages - as I have been told 4 different things from... Read More

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
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Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.

 

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