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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

Loading Reviews ...
A
Aisen
12/23/2016
poor service.no call no show.bad for business


P
Paul F
12/10/2016
we love our service technicians, they give friendly advice,I have my boat sitting in my back yard and saw some ants on it and he put pellets and it stopped the ants right in their tracks, wonderful people


R
Ramiro V
12/5/2016
Having signed up for the Rodent protection plan I feel I am covered from any creatures interring my house. Though we have not caught any yet. The Service Tech. and his helper are here on time. The Service Tech is most knowledgeable about what he is doing and explains and answers all my question. I am please with this Rep.


K
Kathy N
11/30/2016
Our technicians are always on time, very informative and professional. As far as we can tell, our problem has been resolved. We are very happy with our service and technicians from Terminix and grateful there are people out there who are knowledgeable about pests and willing to do this job! Thank you, Terminix!


A
Ashley
11/29/2016
After speaking with the gentleman on the phone for about an hour describing my issues and making an appointment I Made an appointment for a two hour window _ they never showed up when I called to ask about it after being relayed between a couple different people asking me the same questions, they argued with me about it saying that I had put in a "request" not an actual "appointment" apparently with a "request" you're supposed to sit there and hope somebody comes that day if you're lucky ... going someplace else


N
Nita K
11/23/2016
We have used Terninix since we moved into our home and am happy to say we are all but totally bug free. Sure we get a litlte bug now and then but I would be horrified if I ever saw a roach. For years we always had the same technician, which I really like. Lately it is a different one each time and I do not like that, but they always get the job done.


J
Jo V
11/17/2016
On our last inspection the service technician did a very in depth inspection. He also cleaned the eaves,and checked for wasp nest. Whe he entered the house he covered his shoes and then inspected the inside of the house. Very efficient and pleasant.


M
Malika C
11/16/2016
The technician was courteous and the work was professional and done on scheduled time.. Since we started with Terminix we did not have any major problem.Terminix checks the property on scheduled time and takes care of any problem they may find.This ongoing attention and care prevent the occurance of any big problem.


Roselyn V
11/11/2016
Error on the number of stars. I had put 2 stars not 5.


Roselyn V
11/11/2016
The 2 stars that I am giving them belongs to the efficacy of the product. Yes, so far, Terminix has solved 90 percent of my roach problem. But here's the bad news. From the very beginning of my relationship with them, I've already spotted a problem. Customer service was not too shabby. I had, to my surprise, 2 accounts. Apparently there was a misunderstanding/miscommunication. I was going to be billed for 2 separate accounts, but I caught it and it was resolved after several calls, several weeks and several people after! I ignored this little detail because I was more concerned about them coming out and get these pests out of my home. First few visits were wonderful! I thought I was... Read More



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