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Critter Control Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
14 Customer Comments & Reviews - see all comments
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Critter Control is a residential animal control service currently operating in 40 states. Founded in 1983, they can assist with all manner of animal-related issues, which may range from alligator removal to bed bug control. Critter Control’s eco-wise services emphasize environmentally-friendly options, as well as humane extermination techniques. The company’s service guarantees includes return service, 24 hour management, and emergency treatment.
 
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Eco-wise is a company that uses an eco-friendly approach to pest control. Eco-wise has a return service guarantee with a 24-hour turnaround offering a variety of services such as air purification, attic restoration, habitat modification, wildlife, and pest control. Eco-wise is currently not available in all states and provinces.

Company Profile

BBB Ratings

A+

Age of Company

20

States Served

40

Residential Pest Control

Yes

Commercial Pest Control

No

 

Types of Services

Eco Wise is servicing one-time treatment, annual pest plan and preventive programs. They’ve been aiding homes for almost 40 states in the country. Instant quotation and free estimation are given through phone inquiries.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Pest Plan

Yes

Preventive Services

Yes

 

Types of Pests

Eco Wise Pest Control service covers prevention, detection, and solution to ants, cockroaches & beetles, spiders, biting and stinging insect, wildlife, rodents and birds. There are additional pest prevention treatments for scorpions, bugs, centipedes, and millipedes. But they don’t have termite pest control.

 

Termites

Yes

Ants

Yes

Spiders

Yes

Cockroaches and Beetles

Yes

Biting and Stinging Insect

Yes

Rodents

Yes

Wildlife

Yes

Others

Scorpions, Stink bugs, Centipedes, millipedes

 

Customer Support

Eco Wise guarantees return service and treatments within 7 days. There are no online account management and limited information and pest control resources.

Response Time

24-168 Hours

Guaranteed Return Service

Yes

FAQs

No

24 hour assistance

Yes

Online Account Management

No

 

Eco-Friendliness

Eco Wise focuses on environment-friendly solutions. They use products with low-toxicity to lessen harmful effects on the environment.

Flexible Pest Control Programs

No

Traditional Pest Control Companies

No

Green Pest Control Companies

Yes

 

Plan Details

Eco Wise only provides a return service guarantee for unsatisfied customers. They are rated A+ by the BBB.

Installation Fees

Contact company for details

One-Time service cost

Yes

Contract Required

Yes

Cancellation Policy

None

Seasonal or Long Term Contracts

Yes

Privacy Policy

Please contact company for specific details

Warranty

Return service guarantee

Instant Quote

Yes

 

Pest Control at Eco Wise

Eco Wise is one of the leading pest control companies in the country today. The company provides air purification, attic restoration/insulation, and customer education for a more integrated approach to pest control. Eco Wise helps eliminate all types of insects and even offers wildlife services. Overall, Eco Wise scores well in terms of utilizing eco-friendly methods for eliminating pests.

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14 Customer Comments & Reviews

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R
Rin
8/3/2023
I’m horrified at how this company operates. They set up jaw traps for coyotes (the type that clamps down on their paw) and put them in the middle of a trail and covered them with leaves. The trail is used by children going to school! A middle schooler was the first to find them. These traps are made to break a coyote’s paw leaving them trapped, maimed, and stranded until the trap is checked and the suffering animal is taken away to be euthanized. Thank god no children were injured. How do you people sleep at night?

zenthomi
7/28/2023
Terrible. They said they would be humane. They were not. They used snap kill traps. I could not even stay in the house with my pets. Had to move out and they came out only when I complained about the smell. I had to check the traps and I am a vegan. They did not clean up the blood. The almost $600 "sanitation" was 90 sec spritz that he said was "very strong" and he said we would smell it. Did not ever smell anything. Ultimately they never returned for traps. I had to dispose of rats myself. This was a complete ripoff. One star because you couldn't give negative 27!

myjunkemailaddresss
5/23/2023
I had a dead raccoon under the house that started smelling so I was desperate for help. I was completely let down by Critter Control. I contacted them via phone voice-mail, the form on their website, and also the texting option on their website. They never answered their phone and I never heard back from them at all. They completely ignored me, even days later. Thank God I was able to find a different company to help remove the raccoon the same day. Their scam website makes it seem like they care. If you have a dead animal problem, they suggest you call a certain number for "immediate" help.... Their words. What a lie. Why even run a business if you don't want to help people with a... Read More

L
Lynn G
10/25/2022
Save your money - don't waste it on this company. I hired Critter Control of Olympia to get rid of voles in my garden. After spending $700 and 10 treatments, the vole population is worse than when they started, wiping out my asparagus and rhubarb plants. I was told by the owner that their warranty doesn't apply to me. So much for satisfaction guarantee. Yes, they are scammers. Promise you the moon only to make the situation worse.

ashes1.bb
8/22/2022
You claimed that your workers closed up every possible entrance to my home. What a lie! the same entry point exists where the original problem started. What a rip off. I can't even retrieve the original service contract on my email because once it is signed it disappears. Your crew from Port St.Lucie Fl. sucks. All talk, zero results. They are scammers. Beware people!

jayadam02
5/12/2022
Jjon: I had this company to come out to my home and the treated my yard and they were supposed to come back but never did. I have call twice and no results. I spoke to a person today and they stated they will send someone out on the 25th or 31st of May what happened to the 2 weeks later? I paid the bill in full and to have to call twice for the second treatment and have to wait two months later is bad business practice. I was never contacted to inform me of what's was going on. I also set up and monthly treatment now I am not too sure if I want this service. I still have moles in my yard.

L
Luis
4/19/2022
Spent 4000.00 on a service and it didn’t work. They came back out twice and now won’t return my calls or emails.

G
Gary D
3/18/2022
Lousy company to deal with. I had a tech appoint scheduled and he never arrived and never called me. I called the office when the tech hadn't arrived or called and they said they would look into it and the tech or the office would get right back to me. No one ever got back to me that day and no tech ever came out.

jim.schoff
7/20/2021
Worst company I have ever dealt with. They lied about the scope of work that was needed since I was not with them when they inspected my sons house and my son was unable to see what they were saying since he is a disable vet. When they came out to perform the work the technician said we did not need all the work done and did not see any signs of the items the salesman stated. I tried calling and texting the salesman. After several attempts he responded he no longer worked there and gave me another number to call. I contact the new guy and got the same poor service and then stopped returning my calls. I finally got fed up and did there customer survey and got a call back from a regional... Read More

davpratts
10/19/2020
I have been a customer for over 2 years. Happy with the technician but was receiving continually invoices on services I had already paid. After speaking to the invoicing department numerous times the problem persisted. Bills were all paid and bank statements were provided. As a result of horrendous customer service has to cancel the service and would not recommend. If you have this company make sure you keep your receipts.

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