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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Marta C
7/17/2020
He was on time very thorough and very helpful and informative. Sprayed all boundaries of house.


teresajames33
7/17/2020
Mya was very sweet, thorough, professional, and explained to me what she was doing. When it was time for her to spray inside the house, she saw my grandson (4months old) and she informed me they she could not spray with him in the house because it wouldn’t be safe for him. She also informed me that he would need to be out of the house at least 2 hours before returning to the home after she was able to spray. She asked me if any main problem areas and place traps there even after she sprayed the area. She was very flexible and came back at a later time the same day (after I could get a sitter for the baby). Mya is an asset to your organization. Very pleasant young lady. Thank you M...Read More


stacy.willow10
7/17/2020
Anthony Harrison with Aptive Environmental came by today and was very courteous and helpful. He asked questions to find out about any issues we were having and took the necessary steps to handle the problems. He serviced both inside and outside our home. He was prompt and he took all the necessary safety precautions to ensure the safety of our family and himself during this covid time. He was awesome and we appreciate the prompt and friendly service he provided.


rwink00
7/17/2020
Maia did a fantastic job. She was very informative and very knowledgeable. Thanks so much for a job well done! Stay blessed and stay safe!!!!


Brittany S
7/17/2020
This is the second time Vincent has performed service for my home. On both occasions he has been extremely professional and friendly. He does a wonderful and very thorough job. I appreciate his hight attention to detail and pleasant demeanor. Thank you for having such wonderful staff.


Kay A
7/17/2020
After he left we went in the pool in the back yard and when getting out saw LOTS of ants in one if the crevices leading into into the pool! LOTS of ants. Not sure where they came from from. We never had them before.🤷🏽‍♀️


amdoyle5317
7/17/2020
Miguel was very thorough and efficient. He made sure to inspect the spots we were most concerned about. Great service!


karajeanscott
7/17/2020
Tyler was very polite and thorough, and addressed all of our issues!


noah.d.townsend
7/17/2020
Jamal did an outstanding job! He did a thorough job paying close attention to detail ensuring all webbing was removed around the eves and windows of the house and that the spraying was applied evenly and accurately. Would be happy to have Jamal servicing our property in the future.


J
John M
7/17/2020
Technician parked in my driveway in my parking spot when I pulled up behind him at the same time. He spent very little time at our house. Most importantly- the Eaves were not wiped clean at all even after I asked him if he was going to do it. That is the one feature of my quarterly service I want done.



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