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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Jeri V
7/20/2020
Fast and efficient service. Friendly and polite demeanor. Only problem was that I could not find a way to sign the contract on email

A
Angie
7/20/2020
Hawk was a very friendly technician. He was prompt, efficient, and willing to help. His communication was outstanding! Thank you for a great job!

C
Cheryl K
7/20/2020
I am new to Aptive pest control, and only had my initial service so far. My tech was very nice and knowledgeable about what he was doing. I hope the good service continues throughout my contract with them. I would recommend to my family and friends.

H
Holly L
7/20/2020
Brady I. did a great job today. Very informative. Your link in the email to give him a $5 bonus does not work. He deserves the bonus!

sashikona
7/20/2020
Extremely bad service, very disappointed. Technician was very reckless and disinterested in the job.

torreyinteriors
7/20/2020
There were many spots missed with cobwebs on the interior. The exterior needs to be double-checked. Please schedule a re-do tor the cobwebs asap. Thank you. Please bring a high powered flashlight so that these are visible to you. This is the 2nd time we have had to take up our time to be around for this Thank you. William Torrey

Shawn M
7/20/2020
Very good communication, explained all services in detail and very respectful. Good job.

M
Marv
7/20/2020
Erich was my technician, he arrived when he said he would, he spoke with me about required service and my concerns, he did a great thorough job! Impressed with my first visit from Aptive.

sgsgaschott
7/20/2020
George Smith was very professional and knowledgeable. Did a great job.

K
Kathy T
7/20/2020
Cesar was extremely informative and friendly. He took care of his work quickly and efficiently.

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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