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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Michelle C
7/20/2020
The technician who came out to service my home was nice and explained everything out. He was not able to do my garage because it was too cluttered. I am trying to get it straightened out so it can be sprayed. Just taking me a little nit since I work full time and my hours are a little different.


Carol H
7/20/2020
Our technician was very professional and courteous. He explained about the wasp nest we had and did a good job taking care of it.


zmuniz1
7/20/2020
He was very friendly and answered all our questions and even offered mice traps!


Kim G
7/20/2020
Shannon did a great job. Spoke to me before he started to find out about any issues and tailored the treatment to the problems I was having. Very happy with the service provided.


jlknickel
7/20/2020
There are still spider webs all over the front of the garage. That is not acceptable, especially for $120.00 for service that maybe had the tech here for 10 minutes. I can send you pictures if you would like. I also see on the technicians check list that there was nothing done to the rodent traps. If they don't need to be refilled, common sense says there are no rodents. Pick them up and stop charging me for them. At this point, after just 2 services, I would have zero interest in renewing or recommending your service. Please don't waste my time and try to contact me. Just fix the issue.


S
Suzie
7/20/2020
Marco was Very polite, friendly and knowledgeable Person who took time to explain what he was going to do and answered all the questions we had.


tiggertoo6400
7/20/2020
Justin did a great job. He sprayed, did granules and cleaned under the eaves.


dellgr4854
7/20/2020
Nathan was friendly and listened to my areas of concern. So far he has been my favorite technician.


grannybone14
7/20/2020
Dominique was very helpful and very considerate! You have a very good employee and him! He was very informative on the questions I had!


Pam S
7/20/2020
Drew introduced himself, completed his work thoroughly, and followed up with me before he left. He is very friendly and professional. Thank you!



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