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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Roman K
7/23/2020
Excellent service done by Jason Trocchia. He was very professional and respectful.


lwogle5
7/23/2020
He was very prompt at arriving on time as well as courteous. Kyle inquired about issues I was having with bugs outside and helped spray inside the crawlspace door where black widows have built several spider webs as well as around in the front yard where the red fire ants are living in the tree around the little mound; as well as took care of his other spraying and webstering around the outside too. He'd let me know if I need inside sprayed, they can come back once I make an appointment, but I don't have any problems inside. I was concerned and worried about the guy whom had arrived yesterday, because he was on something like a hover board with wheels instead of being in the safet...Read More


triciaandjerm
7/23/2020
Thank you for removing the wasp net, we didn’t even know it was there.


Kristin T
7/23/2020
Very professional and courteous. Was willing to spray areas I asked him to spray


V
Víctor A
7/23/2020
She is a good people and very friendly. Thank you so much.


P
Patricia Z
7/23/2020
Martin did an excellent job, was very polite and answered all my questions.


Karianne U
7/23/2020
The tech was very knowledgable and throrough. I appreciate the prompt and efficient service.


M
Marsha C
7/23/2020
Terae , our technician, did a great job at our home on Tues. afternoon, July 21, 2030. He is always very helpful and polite. He listened to our concerns and followed through with the service on a very hot day. He has been to our home twice and has been the best. Unfortunately, we are giving the Aptive Co. a very poor rating because of their poor customer service on the phone: on 7-17-20, I waited 28 1/2 minutes on hold in order to set up the appointment for service (Adrian finally took the call and then put me on hold again!). The company seems to be eager to answer the phone to possible new customers but does not treat present customers well when we call. Very disappointing. We plan ...Read More


Cassandra D
7/23/2020
George was awesome! The service he provides is top notch. He answered all questions that I had and is very knowledgeable. Will request him again.


J
Joanne M
7/23/2020
My technician was awesome! He even happily did a last minute interior spray when I was unable to get a hold of a company representative to scheduled it. He was quick and efficient and friendly.



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