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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Jessica C
7/28/2020
Very nice and professional! Wore face masks and shoe coverings in our home. Answered all my husbands questions regarding how long to wait until we can let our pets out.

M
Michael
7/28/2020
Bethanie provided excellent service! First she arrived on time. She took the time to let me walk her around the home and talk about my concerns. She was very polite and completed her work in a professional manner.

navarrogalvan
7/28/2020
I was very satisfied with the job done by the technician.

S
Sandy R
7/28/2020
My technician, James Drewery, was great! This was my first quarterly application, after the initial treatment. He rang my doorbell to introduce himself and we walked the perimeter of our patio home so that I could show him my area of concern, a wasp nest that might be returning. James was kind, efficient and hardworking. Thank you!!

Sheba Q
7/28/2020
Our technician SR was excellent in every way possible. Thorough, efficient, polite. He is a 5star employee and we would like to have him as our technician for all future services if possible.

R
Richard M
7/28/2020
Mr. Devron Walker did a great job and was neat and very good at his job and knew his job very well thanks.the link for him was not working

V
victoria a
7/28/2020
Thank you for your brave service with the Cicada Killer Wasps, those huge things have got to go! Hope we can get rid of them soon!

marlakrause72
7/28/2020
Darrell W was my technician. He was very intuitive and saw issues I didn’t notice. Very happy with his service. Technicians are well trained. Office employees, however, have no idea what’s going on ever. Very annoying And time consuming company.

karenminich1967
7/28/2020
Dylan was very professional. He explained what he was going to do and when he finished he let me know. He was very friendly and knowledgeable.

rlitt1
7/28/2020
Micheal was very helpful and responsive to request about ant hills. This is the most informative post treatment document I have received; please continue to issue such useful information in the future.

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