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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Wilford S
7/28/2020
I chose a 3 star because 1) I was not home to ask questions and mainly 2) surprised that treatment was done during a rainy morning. Does that affect the treatment's ability to reduce insect activity? Anyway, I am still seeing lots of spiders in my garage and inside the home. We do not want to treat the inside of the home with chemicals. I was hoping that treating outside and entrances that would reduce the amount of spiders coming inside. Anyway, nothing personal against Jeremy other than it was raining. Is that the best time for treatment?

Don S
7/28/2020
Phillip was very accommodating and followed the Virus protocol very precisely. He communicated the process of treatment very clearly and very concisely.

kacz2001
7/28/2020
Very friendly and asked if I had any particular issues that I wanted taken care of. Took his time and did a throughout job.

F
Faye
7/28/2020
all seemed to go well. But I still need the termite treatment done

G
ginaavilla
7/28/2020
Martonyo covered the main areas of the outside of the house and he did a very good job taking down spider webs. I appreciate his hard work! Gina Avilla

C
Carl m
7/28/2020
Sam was incredible thorough and professional in his application. We were quite impressed. Thank you!

jljfamily1965
7/28/2020
Nick was prompt, thorough, professional and friendly. He listened to my needs and addressed everything. He explained the service in understandable terms so I know what to expect. I'm very happy with my service!

L
Lou E
7/28/2020
Julio Cubias, our technician, was friendly, and thorough. She was mindful of our pets and careful to lock our gates back when she left. Thank you Lou Britt

vl630422
7/28/2020
The Aptive technician was professional, he answered my questions and I could tell he was focused on my cocerns. Excellent customer service, I made the right decision joining A price.

R
Richard S
7/28/2020
I believe that the technician's name was Nicole. She was aware that I had an issue inside the house and came to discuss it. She was wearing the mask. She listened to the problem and took appropriate actions. Great job

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  • Residential and commercial pest control 
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