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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
lisayaffe911
7/30/2020
Nice, respectful, wore his mask!, and confirmed that he was done and made sure I was happy 😊

H
HeidiLinn
7/30/2020
Technicians were friendly, knowledgeable, helpful, and respectful of my home and my time. Answered all questions thoughtfully and provided service over and above., by getting in touch with my account rep, who was also very helpful. Please note when I clicked to agree to the cash bonus for Dindial Mahabir, I got an “Access Denied” error. Please give it to him anyway!!

L
Lolita H
7/30/2020
I'm always pleased with the service I receive from you guys. I was sitting out back when he came (Jeffery Sutters). I was greeted with a big smile, and that in itself goes a long way, because I've dealt with some other people. But Jeffery Sutters was very nice, mannerable and respectful. He asked if I needed him to do anything else.....was I good? And I was good. Thank you, Ms. Henderson

T
Travis P
7/30/2020
I asked Tyler to remove a broken black box and add another one but broken box is still there and he did not add an additional box. There are also still spider webs around.

A
Arnedria H
7/30/2020
Adam was very friendly, professional and thorough. He explained everything and made sure he communicated everything he was doing. He was timely and customer oriented. Thank you very much, young man!❤

barrycollins64
7/30/2020
Great service I would recommend them to anyone. Friendly helpful. On-time in complete service they said they would

T
Tanya H
7/30/2020
Mitch was professional, prompt and knowledgeable! He was very thorough and did an outstanding job.

roachwear
7/30/2020
Still ants and hornets nest horrible job please come fix the nest never got remived

Joel E
7/29/2020
Thank you very much,but please wear a,mask it is important.It means alot to me.

T
Travis
7/29/2020
I want this guy to do all my future treatments. He took the time to do it right. He went above and beyond if he’s not the one sent next time I will reschedule. Thanks

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  • Residential and commercial pest control 
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