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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
S
Shelby P
8/4/2020
Very friendly, helpful, and fast! Overall great experience with him.

S
Sharma N
8/4/2020
Jason was did a great job! He cleaned spider webs and other insect debris. I have never had a technician take the time to do all that.

Denny S
8/4/2020
Well mannered and informed. Did a thorough job.Anwered all my questions.Did his work quickly.

P
Patricia P
8/4/2020
Arrived during a storm (didn’t cancel, came early) and was very professional and considerate. He offered to fill the bait stations from my previous pest service.

S
scott
8/4/2020
very friendly, explained what was do be done, ask me if there was anything else she could take care of.

malinigriffith
8/4/2020
The technican was very professional and detailed in carrying out his work duties. He was also able to answer any questions I had. I would definitely say he has excellent customer service 👍

G
Gregory M
8/4/2020
Jason Alvarez did a great job. He explained everything to us and was extremely courteous.

Rafael A
8/4/2020
I was not able to observe technicians because I was resting before work

L
Linda W
8/4/2020
After a friendly greeting, I was asked if there was anything specific that needed addressed. I Told him about the spider problem in the garage and basement. That was taken care of first. My husband and I are very happy with the Aptive service and would (and do) recommend to others. We recently had a small ant problem in our kitchen and we were unable to get rid of them on our own. After bringing it to the attention of our Aptive worker, we are happy to say the ants are gone after one treatment. This is our second summer using Aptive and we will gladly and confidently continue to use their service. Linda and John

B
Brenda
8/4/2020
After having such a bad experience with your company Julio showed up today and did an excellent job.

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