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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
geisslerjo
8/5/2020
Did an excellent job and was very helpful to point out areas of interest.


C
Cheryl C
8/5/2020
First time meeting Larry Eulett. He was prompt and polite and completed the service very efficiently. He also checked out before he left. Very nice and professional young man!


cdninsocal
8/5/2020
Very happy with the effort put in by the tech. Great friendly attitude. Definitely happy with the quality of the service and what seems to be a customer focused approach. Will definitely recommend.


M
Morris M
8/5/2020
Tech was professional and respectful. He announced his arrival and departure. He completed all tasks required.


A
Ashley
8/5/2020
Jason was quick and professional. He communicated what he found and reminded me of the free touch up service should any problems arise before my next quarterly service.


erickelena
8/5/2020
JD was great, however the journey after my quarterly service, between missed / scheduled reservice appointments, promises, etc. along the way was nearly unforgivable. Without JD calling me yesterday (and the lady I spoke with on the phone to ensure I heard from someone out of Austin, wish I remembered her name), coming out today and providing EXCELLENT service I was done with Aptive. As it stands I am still weary and my continued service with Aptive remains on “thin ice” at best.


Richany R
8/5/2020
Excellent! Great service and very professional. Aptive came and scheduled the service on the same day. Everything was well explained and clear.


ginnystewart1
8/5/2020
We were very pleased with our service. Melissa was very helpful and took time to make sure she covered our entire house and property. I hope that she is our technician the next time a service is scheduled. Please give her the $5 bonus as the site that asked about her rating did not work.


J
Jason K
8/5/2020
William M. was amazing! We had multiple problem spots that had surfaced and he addressed each one with a solid plan and great attitude. Really appreciate the Active team taking care of our property and keeping it safe for our kiddos.


Stephen P
8/5/2020
The technician showed a lot of attention to detail. He seemed to do a very thorough job and was very pleasant. I would certainly welcome him back again for the next service!



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