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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
George S
8/13/2020
Lance Mayfield did an excellent job and removing all the spider cobwebs and bees nest from our property. He even sprayed in the garage. It has been more than eight months since you have been here so there was a lot that needed cleaned up. He did a great job above and beyond what we asked. Thank you for sending out someone knowledgeable that knows what they're doing. He was polite and professional and did a great job. Thank you!!!

aa756n
8/13/2020
Justin was friendly and communicated well. I requested flea treatment and he obliged.

glenfbrown
8/13/2020
Alejandro was very pleasant and answered all of our questions or queries. He also wore a mask and shoe covering.

Isabel F
8/13/2020
Very professional, good service, came on time, good manners and give US advance

lisa
8/13/2020
Michael S. did a fantastic job on our regular maintenance but especially the removal of our Bald-faced Hornet's nest! He did get stung while spraying the nest after dark with the chemical! He came back a bit later and sprayed the nest again and then removed it. There were a few remaining which followed him to his vehicle. 😩 He deserves hazard pay! I saw him leave thinking he was done (10:45 pm), but noticed in the morning he had come back again and cleaned up the nest on the ground! Very dedicated and professional! I would recommend Aptive Pest Control! Lisa S.

V
Vincent N
8/13/2020
Jason always rings the bell to let us know he's here and what he'll be doing. He does the same when he's done.

K
Karen K
8/13/2020
Technician was extremely knowledgeable, pleasant, friendly and helpful! He took the time and listened to all my concerns and addressed each and every one of them. Would be very happy for him to be our quarterly technician.

J
Jerry C
8/13/2020
The technician was polite, friendly and provided contracted service. He deserves the $5 bonus.

jtragos
8/13/2020
Very professional and prepared. Explained everything and took care of it in a timely fashion.

G
Girish J
8/13/2020
Jesse Palacios did an amazing job for the re-service. He was patient, did not cut corners and went through the job smoothly. Thanks

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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