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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
amshufford
8/15/2020
A very nice guy and upon request, he sprayed the garage. Thank you!

P
Patrick H
8/15/2020
Bethanie was punctual, professional, and personable as she serviced our residence. Keep up the good work.

T
Terry i
8/15/2020
They were here when they said they would be. I was unavailable due to work schedule but my husband was here and said they did everything they documented they would. I've been telling him for a few years we needed to do this due to ant issues mainly, so jumped at the chance when you knocked on the door. Great price and discounts and excited to see if this process helps when all said and done.

Ed S
8/15/2020
I wasn’t home when the service was performed therefore I don’t know what was done. What I do know is the cobwebs that were present before the service were still there after the service.

D
Dave
8/15/2020
Good service, great attitude, professional, polite. He was prompt, informative and friendly. Thank you for your service

C
Casey
8/15/2020
Tech team was friendly and courteous. They were responsive to all of my requests for areas to focus on.

M
Mark A
8/15/2020
It was a horrible experience. He was here for 5 mins and we still have cobwebs. Also, he did not do the inside. He said that all of us has to leave. I wasn't going to have him inside my house by himself. He did not complete the job. Pls send someone else.

rroireau
8/15/2020
Quick service and on time, thorough clean up of spider webs and a thorough spray of kid and pet friendly organic concoction. Fair pricing and with quarterly scheduling.

martinjjcavazos
8/15/2020
Technician was very professional, friendly, and provided excellent service . My first house perimeter treatment from Aptive and wold recommend this company to any one else.

teophilos
8/15/2020
Mr Mahabir was here on time and he did everything stated on the receipt.

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