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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Mayra A
8/15/2020
Great service! Very friendly and informative! Thorough and efficient with everything.

Joe G
8/15/2020
Jahleil came to my house and did a great job. He took his time and did a thorough job and took time to explain what he was doing. Thank you very much for hiring crew like Jahleil. I would like to have him come back .ore often.

R
Rita I
8/15/2020
Mr. Butler was very professional and courteous. I hope he is assigned to me as my regular technician. I wanted to give him the $5, but when I clicked the appropriate link it said “Access Denied.” Would you please arrange for him to receive the $5 from me? Rita Isenberg Cabin John, MD

cdennid
8/15/2020
I would like to say that Jason Alvarez did an outstanding job. I highly recommend him and would like to request him for future services

T
Tom H
8/15/2020
Introduced himself as Kevin and did a complete and thorough job.... thank you...

roshanp
8/15/2020
Douglas was great and very cordial. I was very happy with the service.

kdickinson
8/15/2020
Had service done today. I still have spider webs everywhere. I wasn’t home when the service was done but I think they just put a card in more.

C
Carl W
8/15/2020
On time, polite, explained the process before and gave estimated days to return for the additional treatments.

Shon J
8/15/2020
Mr. Daniel Was great! He provided an overview of the process along with education pest control and Aptive products. Overall a great experience and I hope Mr. Daniel is recognized for providing excellent customer service.

C
Charles B
8/15/2020
I did not receive service yet was charged. In addition, I am currently experiencing roaches (existing), ants (new), silverfish (new), termites (new), and centipedes (new). Very dissatisfied with the service overall.

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