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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
H
Hardik
8/19/2020
Exterior is still covered with cob webs, not thoroughly cleaned. Also, in the interior did not spray along all exterior facing walls, just under the windows. Would like another tech to come out to complete the service

Nan R
8/19/2020
Please ask Michael and his companion to show up at the customer's door with a mask on. thanks.

Arlene F
8/19/2020
Michael was very professional and thorough will recommend to friends and family

D
Diane H
8/19/2020
Duran Hill did an excellent job at my home today. We walked my yard so he could evaluate what would work best and where we should put the bait box. He then efficiently carried out his plan.

J
Jessica M
8/19/2020
Jason was extremely thorough, he took his time walked us through the process and answered our questions.

N
Nelly
8/19/2020
Julio and his partner arrived on time, were very friendly and efficient. I would like to request the same team to service my place next time.

M
Mike
8/19/2020
Quick and efficient treatment. Come when promised and completed in a timely fashion. No mess left behind and no smell from treatment.

acrimefighter
8/19/2020
Michael Jacinto and his partner in training were spectacular. These two are the reason why I decide to keep Aptive. Both gentlemen did a thorough and complete job and were extremely knowledgeable. I highly recommend Aptive to all. Thank you for hiring the right people!

jmaczko939
8/19/2020
Skylar Hope was very Profesional & courteous,I tried to open the link so he could get the 5 dollar bonus but there was an error,he deserves it. He seems like a gentleman and treated us with respect. He seemed knowlgible & made sure we got what we wanted and took his time with us not being in a hurry even though it was later in the evening. Thank very much. I hope he is the one who returns for our follow up!

melissa.mccarrell57
8/19/2020
We still have an ant problem and was told by the salesman that cobwebs would be taken care of and that didn't happen either. The star rating will not let you put what you want I think average is more appropriate in this case.

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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