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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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W
wondwosen
8/21/2020
Great personality and professional job he did. He explained everything we asked him and give as much time to discuss what to do in the future. Great job.


R
Ron D
8/21/2020
Duane did an excelent job treating the spider webs in the eaves. Thanks, Ron


thediehler
8/21/2020
I was not personally home at the time of my service appointment; however, my spouse was - she relayed that today's (8/20) technician was prompt, professional and explained the scope of his work. Moreover, the technician went "above the norm" and provided some helpful tips to mitigate pest Intrusion - by identifying a hole as an example. This was my 2nd treatment - after my 1st treatment I was very skeptical (cancelled several appointments) and was going to cancel my service; as the technician fell short of my expectations. Today's technician gave me some relief that I didn't make the wrong decision by selecting this company as a service provider.


Kathy H
8/21/2020
Please make sure Destiny receives her $5 bonus. Other link to use for that is displaying an "Access Denied' error. She filled me in on popular insects in my town/area and what to watch for. She was great. TY


G
Glenn
8/21/2020
Kerry take pride in his job , and it shows ! Always glad to see Kerry!! Thx job well done.


ambrosiabennett2016
8/21/2020
I was very happy to see how well he got the yard done in the blazing heat and in a diligent manner!


cruz.crystal522
8/20/2020
Very helpful and friendly! Was informative as well as going above and beyond to help us with the pests. Much appreciated!


A
Allysha S
8/20/2020
He did not call 30 min prior so that I know when he would arrive even though I specifically asked twice the day before and the day of. I needed to know because I have a newborn and a newborn cannot be present while the spraying is taking place. Secondly I asked would he be there before 6 and since it was 5:20pm I assumed he would arrived at 6pm. When I left to drop my child off which was around the corner he arrived at 5:22 and I still wasn’t contacted that he arrived. If he would’ve contacted me I would have told him the door was unlocked and he could go inside but he simply left.


Kathy R
8/20/2020
When I showed him some places I saw spider, he was happy to get rid of them.


J
Janice k
8/20/2020
He was pleasant, professional & patient in answering my questions & concerns. I never received a notification that I was scheduled to have my home treated so I was a little short with him upon his arrival. He was very courteous and apologetic. Active should be happy & proud to have such an employee representing your company.



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