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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Bmb C
8/21/2020
This guy was awesome, he was really nice and helpful!! Also he spry areas that some of other guys didn't do before !! Very happy with his visit and work


Breanna M
8/21/2020
Everything went well and the technician was very professional and answered all my questions.


M
Matt K
8/21/2020
Missed clearing out areas that have spider webs that I told the representative when the appointment was set. Were these areas even treated? This isn’t the first time dewebbing wasn’t performed correctly if at all


joo.melissa
8/21/2020
No one came to service my home today. I did not find any postcard stating that someone from Aptive came and treated the exterior either. When I called customer service the first time, the call was dropped and i never received a return call. The 2nd time i called, I spoke with a very friendly agent who informed me that the records show that someone had already come and treated my home. Further investigation revealed that the Aptive field agent was nowhere near my home when he reported that my service was completed and the duration of my service was 1 min. I am so disappointed with Aptive today!


heybabejm
8/21/2020
James Mitchell was awesome! He came To perform my first service. He was very knowledgeable and took the time to explain their services and products and what he would be doing. He took the time to answer all my questions and address all of my concerns.


E
Edward L
8/21/2020
Awesome service - did a very thorough job and listened to my concerns. Will definitely like to be serviced by him again!~


fkaplan35
8/21/2020
Great job, Jason. Very accomodating and courteous service. Addressed all of our concerns and questions.


N
Nell B
8/21/2020
Courteous, quick and friendly. What more could one wish for? Another sentence.


Merle P
8/21/2020
All the technicians that have completed service at my home for Aptive Pest Control have been great. Tom Pellum listened to my concerns, answered my questions and explained what services he performed today. Tom did a great job!


B
Ben
8/21/2020
Great job and very informative of everything. I was unable to make sure he got the extra $5 because the page wouldn’t load. But he deserves it.



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