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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
ramccoy0704
8/25/2020
I was not at home when the technician called to say he was enroute to service my property. I called him back and he took the time to explain that he had finished servicing the exterior of my home and what he had done and if I had any problems going forward, to call and a technician would come back out with no additional cost. This is my second service and I have been completely happy with the service thus far.


Janet B
8/25/2020
He did a very thorough job. Thank you! Why did he not collect payment when he was here? We always pay when the job is completed here on site.


Johnna R
8/25/2020
He went above & beyond! He accommodated all of our needs. Thank you Chris


B
Beatriz C
8/25/2020
Pleasant and helpful in meeting our needs of spraying indoors and out.


Lou S
8/25/2020
The technician did not eliminate the yellow jacket nest under my porch. I even called last Friday, the 21st, to alert Aptive of the nest. Although he did spray around the nest, he was not able to get the spray actually in the hole that the wasp go in. The result was the wasp are now more active and irritated.


huda.ahmed7
8/25/2020
Thank you so much for your service on August 24th and your tips about terminating insects off the house.


juangomez0040
8/25/2020
Tech left without doing service. I told him I wasn't supposed to be charged and he said it wasn't his problem. I asked to talk to someone above him and he said he didn't have a number to the office or supervisor. I do not want to be charged for this service


M
Melissa M
8/25/2020
He was very hospitable and knowledgeable in his work. He explained what he did an i felt comfortable that he knew what he was doing. Great service.


wingsze625
8/25/2020
Action detail what I needs, and answer what they can do and not can do


ideaventurer
8/25/2020
Much much better than the last couple of people who came. Good enough so that I did not cancel the service which I was about to do.



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