Aptive Pest Control Review
ConsumersAdvocate.org
19,982 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Aptive Pest Control
19982 Customer Comments & Reviews
Loading Reviews ...
A few days prior to my first treatment, which was scheduled on 8/20/2020, I was contacted by Felix, the service technician, to confirm my appointment. However, without my knowledge, Aptive had later scheduled a different technician to perform my first treatment, and on the day of my appointment this individual did not show up at my house, and never contacted me. Thinking that Felix was the technician who was supposed to come to my house, I contacted him about the missed appointment. Felix informed me that I had been removed from his schedule and he did not know who was reassigned to my house, but rather than simply ending the call and leaving me without any way to contact the responsib...Read More
De-webbing was not really performed. At first glance, the front porch is still covered in cobwebs. Please re-service.
Andrew my tech was very courteous and professional during my servicing. He listened to my concerns and assured me he would take the necessary steps to eliminate my issues.
Excellent service as always, friendly, professional and knowledgable. Pests have been drastically reduced this year
Alex was very thorough in treatment. Good communication. Professional appearance. Didn't make me feel rushed while doing needed paperwork.
Today has been a nightmare from beginning to end. I called Aptive at 8:17 am to report rats inside of my home (a service that I'm supposed to be covered for). The technician came completed unprepared to deal with the situation, showing up with one trap. A trap that is barely functional. He said he would try to reach out to his manager and come back with more traps, either today or during the week. We asked to please call us to follow up, he never did. At around 3:00 pm, I called asking for clarification on what would happen next, and if we were going to be charged extra. It took me 30 minutes of being on hold to then get a callback. At that point, the representative told me that a manage...Read More
Completed treatment promptly and took extra time to treat some bushes infested with bees
Michael was very friendly and professional. We will definitely recommend your company to our friends and family. Thank you
Sara was very professional and courteous. She knew how to do her job. We would like to have Sara to do our treatments in the future.
He was very cooperative and listen to what I have to say and I was very appreciative of this. He did a great job. When I agree to get your service from Cale Ford, one of the condition was to get my interior done without any extra charge, he assure and promise me that will be the case so I don't understand why I keep on receiving the question after I replied yes. Another complaint is I called yesterday to find out more or less the time they were going to come to perform the service, waited 25 min to talk to someone until I got a recording saying to leave my name and number that they will call me back, They never did. Customer service is what gives you a customer for life.
Our Partner
$150 off Pest Control In Your Neighborhood
- Focused on safety
- Keep pests out of your home with interior and exterior treatments
- Environmentally responsible products
- Certified, professional specialists
- Residential and commercial pest control
