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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Brenda
8/26/2020
First I never had a call or email... to make my appointment. He just show up. I was not in home when he came, I notice that he came because I got charge on my bank account . I need Him to come inside . He did not left a note saying he was here. Anyway it’s raining why he came and do it from outside. It’s gonna go away with the rain. I’m not happy 😡


J
Jennifer C
8/26/2020
Both young men who came to my home were very polite, clean and respectful, calling me ma'am etc. The first young man solicited my service and was very thorough, and the 2nd young man showed up a few hours later to actually do the work and was also very respectful and thorough. We had ground bees in the borderline neighbor's yard and they got permission to treat it as i believe that nest was the mother load site that also fed my 2 ground bee sites. Also had a new ant hive growing right by the fire pit, took care of that too. Also did an all around spray front and back and the back for flees and ticks as we have a dog and cat. Very pleased so far.


camillelowe22
8/26/2020
Jeff went above and beyond during my appointment today. He listened to all my concerns and addressed them all one by one.


H
Harit
8/26/2020
Very professional, and experienced - seemed to know exactly where the ants would be hanging out.


Mark B
8/26/2020
Alex was great. However, on one of the 3 spots he resolved (one of the smaller nests, left side of the house) the wasps are back already, just an hour after he left. Can you please come back and "hit" this one area with treatment more completely? Thanks


L
Lucy p
8/26/2020
She was by far the best tech that we have had. Spent time looking for our bug problems and took care of them when she found them. The hornets nest that has been on the fence all summer is completely gone! Either the male techs didn't see it or they ignored it. I would request her back every time if I could


day211979
8/26/2020
Roberto Gutierrez is thorough and completely understanding of my concerns. I truly appreciate the time he takes to make sure we feel safe from the creepy crawlies.


C
Celeste
8/26/2020
Thank you Moses for doing such a through inspection and such a complete job! Your hard work is so appreciated!!


P
Priscilla D
8/26/2020
Terrell Boulware and his assistant were very professional, cordial and efficient. I appreciate the time they take to ask questions and then listen while acting upon whatever I tell them the issue is. I appreciate your service technicians, they are always going above and beyond my expectations!


R
Rosa F
8/26/2020
The tech that came to our house today was very professional and friendly. He did a great job. Would love to have him c one back next time. Thank you very much.



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