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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
smartin0113
8/27/2020
Brian is very professional, courteous and well mannered. He provided excellent service and went above and beyond to ensure our needs are met. Brian is an asset to Aptive.


Jason S
8/27/2020
He was great !! Made me laugh .. in crazy times in our country many peoples attitudes are poor .. when he knocked on the door he had a big smile .. that alone said A LOT!! He completed his job in a timely manor keeping that same smile .. it seems small but it meant a lot to me .. thank you for doing a great job and showing such a positive attitude when it’s easy not to


Carole H
8/27/2020
the guy was very nice and explained what he did. told us that he founf the wasp nest


rnrsales1
8/27/2020
Thomas was great and did an excellent job explaining everything. He had answers to all of my questions and was very informative. We couldn’t of had a better 1st impression than Thomas.


L
Liz L
8/27/2020
I saw good results . The employee was very pleasant . I appreciate good contact methods by email.


sypowiczagnieszka
8/27/2020
Very professional service , technician called prior to his arrival, treated agreed areas and provided detailed assessment of problematic insects.


Kathleen F
8/27/2020
It was clear he didn't want to be here. Complained to my husband that he was over worked and given incomplete work orders... Said he couldn't treat the yard for fleas because it wasn't included on the work order, despite my email including concerns of fleas... And when I asked him to re-sweep the eves by the front door where there were visible spiders, he said he did the best he could in the 15 minutes he had. Even though and his partner in the car were on the property for less than 15 minutes. Emailed customer service requesting a reservice to complete the job he refused to do. Please don't send him back.


jjmbih
8/27/2020
Be more mindful of the current pandemic situation. Take care of customers addressing specific needs.


D
donna m
8/27/2020
need to follow up, as inside property not completed (problem with his equipment) and can we get an update on the rodent traps thx


nyblueyesinlv
8/27/2020
Jay was a pleasure to work with. I hope he’s my tech next time.



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