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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Keli S
8/28/2020
Can we request this guy for all our services? Great friendly work ethic, he listened to all my concerns. Overall I feel our home is protected with this service! Goodbye 🕷🐜🕸 Mahalo Tristan🤙🤙

sarapasterski
8/28/2020
James was very polite and personable and met every request I asked of him to ensure the job was done to my preferences.

Anthony D
8/28/2020
Ferney Valverde Lozada, Was awesome as always! Respectful, informative, and does great job!!

charles.bryant
8/28/2020
Technician was Very friendly, prompt and helpful. Answered all my questions.

M
Melanie J
8/28/2020
Justin was great, very friendly and professional. I am, however, disappointed in the service I received as I was told technicians would be removing webs, eggs, and spiders from our patio furniture as well as my children’s play things. This morning (1 week after service) I found a ton of webs and several brown widows. Brown widows are one of my main concerns because I have children and we are outside quite often.

A
Arika
8/28/2020
Super professional and efficient! He asked what problem areas were needed to make sure he went over those areas. I would definitely recommend!

chidosoy
8/28/2020
Great communication called and texted when on his way and let me know when he got to my home. Let me know when he was about to start working on the property and also came told me when he was done.

M
Marie K
8/28/2020
Very helpful. adjusted to my schedule. Professional and polite. Was very pleased- hope this round helps.

kristinakonrad27
8/28/2020
Answered all our questions politely, intelligently, and confidently. Very friendly and pleasant.

J
Janelle
8/28/2020
Haani was very knowledgeable and thoughtful during his service. He took time to explain what he was going to do and what to expect. The little extra time that he took talking with me about the issue was much appreciated.

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  • Residential and commercial pest control 
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