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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Renee K
8/28/2020
Technician was professional and completed the assignment in a timely manner. He wore a mask and that was respectful of the residents.

M
Mohamad
8/28/2020
Very accommodating, courteous, and professional. Showed up on time, and performed a great job with his assistant.

lewisrainone
8/28/2020
Laurence did an excellent job! He was helpful and explained everything he was doing and using.

Natalie R
8/28/2020
Awesome as always. The link doesn’t work for the 5$ thing for the person who did the job today

amerah.abed
8/28/2020
The technician that came, Rian, was so nice and responsive to our needs. She went above and beyond what I asked of her. She was very informative about the different pests we were dealing with, and she was friendly!

andrew.duke555
8/28/2020
I had no idea they were coming and they were here for about 5 minutes. That seems a little short for a $100+ of work.

Donna T
8/28/2020
Stevie was very thorough explaining why and what he was doing to rid us of our ant problem in the kitchen. He notified us the night before he came with the time he would be here and was right on time! He took time to check on places he thought would be a problem and treated those as well. We could not have asked for a better technician. 5 stars for sure!!

Sidney H
8/28/2020
Randy was informative and curtious. Please schedule him as our tech for future visits.

bartandshelley1
8/28/2020
Daniel was on time and explained what he was going to do and then did it. That's what I call being professional and serving. This was my 1st exposure to Aptive so I was very impressed.

sndprmsh
8/28/2020
Daniel, is the best he was thorough and very professional. He answered all our questions and was not rushing in with the service. He is the best. Kudos to him.

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