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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Rory L
9/2/2020
The technician was courteous and very professional. Was very thorough with the job.


J
JShinsato
9/2/2020
Excellent work by the technician! Very courteous and friendly - took the time to greet me and left by letting me know the work was complete!


Sarah B
9/2/2020
Attentive, respectful, wanted to find the right solution to fit our family. A+!


J
Jane L
9/2/2020
Deno was polite, friendly and efficient. He listened to my concerns and addressed them accordingly.


C
Christine C
9/2/2020
Thomas Blount was professional that he called before arriving. He completed his job thoroughly. Thank you


Nick V
9/2/2020
Very thorough and did a great job. Once completed he had me walk with him to made sure it was done correctly


D
Dennis S
9/2/2020
some how the technician managed to knock down one of my surveillance cameras that was attached to the house. I need for it to be replaced


J
Julia B
9/2/2020
Unfortunately, service was terrible - not completed as documented .. I feel totally scammed. I wasn’t able to answer the door for the tech right away but stepped outside just a few minutes later and he was already back in his car.. I expressed that we have been seeing ants and spiders in the rocks around the house as well as ant mounds in the yard. He assured me that everything had been sprayed adequately in all of those areas .. I was surprised, as that had seemed really quick.. it was literally just a few minutes from when he rang the doorbell to when I went outside.. I went around back to take a look right after talking to him and everything was completely dry.. it was not enough time ...Read More


jilldjb963
9/2/2020
Aptive is always prompt in coming out to rebait my rat traps. The technician inspected my property and decided where to put traps. Very efficent and professional


scot.michaud
9/2/2020
As we just received the service, I cannot speak to the effectiveness of the spider sprays, but I can speak to the removal of the spider webs: it is disappointing. A large group of spider webs near our mailbox/downspouts are still there.



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