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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
April R
9/3/2020
Wonderful and very helpful. He definitely did my service to the best ability available!


Evelyn R
9/3/2020
Excellent service, very acknowledgeable... showed up when he said he would (this is very important to me)


kimshomo
9/3/2020
William Baxter did a great job today! Super quick so I could let the dogs out 30 min after he was done. So far this is my second treatment since using the service and I love how nice everyone has been when they come over. I feel like the company treats them well and I hope he gets the extra $5 as promised in the email I got with the invoice!


1117ems
9/3/2020
High quality of service rendered. Gives us peace of mind knowing we don't have unwanted pests.


palmerpa
9/3/2020
He sprayed our garage and actually swept all around the house as well as sprayed around the house as expected. He was careful and methodical. Very much appreciated!


S
Sabrina O
9/3/2020
This was actually a retreatment; however, it is the first retreatment we have EVER had w/Aptive. This treatment was what we have come to expect; Balthasar, or Liam, did a great job. He communicated what he was seeing and what we could expect afterwards. I personally saw the attention to detail. He reached a wasps nest on the second floor eaves! Professional & identifiable as well. Note: I did click on the link to make sure this young man received that extra cash for going above and beyond, but it said "this XML file does not appear to have any information..." So, make sure he gets the credit due for a job well done. Thanks! On a side note: when I called to request a reservice, the wait ti...Read More


darrellrjackson2014
9/3/2020
Bruce Pike did an excellent job. Needed in house service for the kitchen and bathrooms and he just treated the whole house without being ask to. Professional all the way!


D
Dana S
9/3/2020
Adrian was very friendly and helpful! I would recommend Aptive to anyone who asks.


11guardianangel04
9/3/2020
Technician was professional, courteous and detail oriented. Work was done accurately and in a timely manner.


battagliaholly
9/3/2020
Tony did an excellent job. He was friendly and explained everything. Could I request that he perform my quarterly treatments?



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