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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
V
Victoria R
9/3/2020
Kevin Rodriguez was kind and patient while I took out my dog so he could start on that side of the house. Loved his attitude, very positive and I’m happy with Aptive.

A
Anita R
9/3/2020
Asked what needed to be done completed the job and was very friendly.

Susan M
9/3/2020
My technician Kevin Nolasco did a great job this afternoon. Thank you.

flydad49.gs
9/3/2020
Good Job!! I thought the tech should have been wearing a face mask, but he did his job thoroughly. He was polite and attentive.

Shirell T
9/3/2020
Jaret took his time and made sure to thoroughly go over everything that he could while he was here

Mailyn A
9/3/2020
We have a very chaotic work schedule and Jessie Babcock was empathetic & communicated w me the whole time ensuring our service was completed. He was professional, wore a mask, took several pictures, and kept me in the loop as he knew I was concerned about the bugs at my house and wanted to make sure my home was treated for my toddlers boys. You have no idea how appreciative we are! Thank you so much, Jessie!!!

leonardfiles
9/3/2020
This was our initial service so the above 5 star rating is really only for the friendliness and work ethic of the technition. Whether the service works and keeps bugs out will have to wait for a later review and rating.

jttreadway5
9/3/2020
James was excellent! He was very informative and willing to help us with whatever we needed. Would love to have him provide our service again.

heartlikehis
9/3/2020
Jasmine was courteous and professional from the moment that she arrived. She greeted everyone as she entered the home. I was impressed with how she explained each thing she was going to do after listening to my concerns. What really impressed me was how she went out of her way to clean up the front of my house from the webs spiders had left. Something she noticed and I had not really paid attention to.. She was great

Tulisa R
9/3/2020
I had him several times. Always kind and professional. Will continue to use there services.

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