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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Anne R
9/4/2020
Kevin introduced himself. He was pleasant, efficient and thorough. Kevin put the completion card in the door when finished. Thanks.


billmargie2701321
9/4/2020
He was great and very thorough. He really did a nice job going over the process and delivering the material to specific locations. Thank You Aptive


N
Nayely
9/4/2020
I usually have a good experience but this time was a little bit different. I was expecting them to come and knock/ring the door because they were spraying inside but he didn’t at all, I have the ring and he didn’t even try. My husband had to go outside to let him know that he needed to spray inside, he said that he was knocking and that nobody answered, thing that is not true because we have the video. He was leaving without spraying inside when yesterday I called them to request an inside treatment.


Ronnie N
9/4/2020
Mr. Velez was courteous & took the time to answer all my questions & concerns! He took care of the spots where we saw pests! I greatly appreciate the work he did!!


Jon L
9/4/2020
Technician was very prompt and addressed my concerns with no issues. Thank you!


johntroe
9/4/2020
Wife talked to Tech about Spiders in the house, tech did minimal work outside and left without doing inside work...


kmargie26
9/4/2020
Thank you so much! I appreciate the service you provided. Thank you!


j.emery215
9/4/2020
I was working when the technician called my phone. My sister texted me when they got there and i told her the areas that needed attention. The guy responds to my sister and says "tell your sister im not a bill collector, she can answer her phone". Not professional at all.


alimazhar0524
9/4/2020
Today I am very disappointed with Aptive service , the guy show up on time and when I open the door he asked me is everything unlocked,  I told him yes and let me also open a garage door for you.  I was expecting first he will do the outside spray then he will come inside the house and complete the service but within 10 min he just spray outside and left. I am not willing to pay $102 for this kind of service. I rather buy from Walmart and do it myself inside and outside of house . what's the use of this service when Aprive dont even come inside the house and finish his work.


Sarah T
9/4/2020
Deno was wonderful, polite, professional and sprayed all areas very well. We were very happy with this attention to detail and not skipping any areas. We would love to have Deno every time!



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