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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
melozki
3/23/2021
Arrive on time and great customer service. knowlegeable on inquiries relative to service rendered

K
Kristi D
3/23/2021
This was my first service after signing up with Aptive Environmental a few days ago. Jeff did an awesome job today. He explained what he was going to be doing, the areas he was covering and why, answered my questions, and was knowledgeable, professional, and customer oriented. I appreciated Jeff’s respect, explanations, and thorough workmanship today. Thank you!

L
Linda S
3/23/2021
Hi Steve, I'm sorry I was not here when you came but I wanted to have you check the trap for the rat (mouse) problem we had which you had set a trap the prior visit. If you are in the are soon please let me know so we can check on that. My husband forgot to ask you and if you could leave more of the ant traps I would appreciate it. Thank you, Linda

onyouemma.kim
3/23/2021
He was very nice and explained every procedure nicely and very easy to understand .

C
Chris g
3/23/2021
My technician Corwin Pressley did a phenomenal job treating my home. He answered all the questions we had and was extremely polite.

phadjimehdi
3/23/2021
Thank you so much for coming earlier today and taking care of my issues. You are so kind and helpful.

patrickcarlton52
3/23/2021
Lisa was thorough, friendly, and knowledgeable. She offered some helpful suggestions.

B
Bliss G
3/23/2021
Very professional and helpful always calls before he arrives very pleasant demeanor and would recommend him to anyone

John B
3/23/2021
Frank was extremely customer focused and showed a genuine desire to go above and beyond. It’s refreshing to see an employee who is such a good reflection of the company. Hire more like him and you’ll be well served.

N
Nick C
3/23/2021
Carlo St. Jean was very helpful and friendly. 5 star all around.

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