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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
C
Clinton
3/24/2021
Zane has serviced my place twice now and both times he’s been knowledgeable and professional. Keep doing your thing!


C
Carey C
3/24/2021
Did great, was respectful and on time. Very professional and followed our requests exactly. Great Value.


David D
3/24/2021
Derick.A was friendly and courteous and did a great job! Thank you


Ronald M
3/24/2021
Roger did what we asked him to do and was very helpful


A
Anthony E
3/24/2021
The Aptive Technician that has been out to our home on the past two weeks has done an OUTSTANDING Job. If possible I would like to request him when our Service is due and he is available. Totally took his time, asked questions and listened to our concerns then took action. He even reviewed the treatment plan with me and asked if there was anything else he could do for our Home. He was incredibly "Professional", Friendly and knowledgeable so we really appreciate his efforts. Hope your Day is Blessed and Thank *You once again... *Anthony & DeAnne Thomas


N
Nicole F
3/24/2021
I am extremely disappointed in Brad’s service on Saturday. Luckily I was home when he came to my house. I spotted him in his truck parked, almost relaxing with his arm over the seat back. He was parked at the corner on my property. I made sure once I saw that he did not appear to be exiting his truck to go to my front door and make sure he saw me and knew I was waiting for him to actually do his job. I needed to go to my son’s lacrosse game and started to load my car, at this time he exited his car to place the Aptive sign in my lawn and take the last picture on the email sent. Knowing that he had just exited his car I made sure to tell him he needed to actually do my service I’m paying... Read More


K
Kelly G
3/24/2021
Dakota is a friendly technician who was extremely professional and efficient with his work. He answered my questions thoughtfully and offered helpful suggestions about my wasp concerns. Thank you, Dakota!


E
Eric
3/24/2021
The technician was incredible. Your dispatch system and customer service is the absolute worst. The first technician came out 3/16 but not enough rat bait. He stated he would get a reschedule in 2 days. On 3/19 got a message out 3/20, waited all day no show. Called Monday, got on a emergency schedule. Waited all day. At 3:17 pm, text not coming, went to work. At 5:19 got a call, he was coming. Too many mis steps and flat out lies by phone service folks. Please have CS manager call me.


chetromano
3/24/2021
Laurel Coppock was very thorough with his explanation of what services would be performed. He was extremely polite and friendly


taralynncoughlin
3/24/2021
Javon visited our home this morning and was wonderful! He definitely went above and beyond in helping with our recent ant problem. He definitely deserves kudos - thanks Javon! Warmly, Tara



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