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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,980 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19980 Customer Comments & Reviews

Loading Reviews ...
Carolyn C
10/1/2019
The technician Mr. Marco was very knowledgeable in his work! He explained everything about aptive and what he was going to do! He did an excellent job!


Kathy K
10/1/2019
A. Beadle is the kind of employee every business should strive to acquire. He was knowledgeable, professional, polite, and throughout the service visit, pleasant too. I felt glad that we had contracted with Aptive!


D
Debra C
10/1/2019
Excellent & professional service by Dominique; asked questions; thoroughly investigated if I needed anything or had areas to be given special attention; listened intently as I explained about fire ants on fence near home & placed items to destroy queen; thoroughly explained products & procedures to me; he was timely & did an outstanding job; very appreciative of his wonderful service with a smile; tremendous thanks & Kudos to Dominique❗️


J
Jane
10/1/2019
Dindial Mahabir was very nice and thorough. Would request him to do the service all the time.


Tony P
10/1/2019
We were told that the technicians would call beforehand to gain access to the house. This was not done. Also, we signed up for 4 yearly treatments, done quarterly. So far we have had 2 treatments in the same quarter on 07/29/19 and 09/30/19. Please do not send another Technician for service until 2020.


1668hall
10/1/2019
Pedro did a fantastic and very thorough job! I'll be requesting him for my next service treatment.


David U
10/1/2019
did a great job, was very helpful and seemed to take specific interest in our issue with ants. By far one of the best technicians we've had.


J
JOYCE M
10/1/2019
Michael Watson serviced our home yesterday. We had not been notified by Aptive of this appointment, but fortunately were home to secure our animals and take the lock off our gate. He did a great job taking down cobwebs and sprayed the inside of our patio enclosure as well as the outside area due to my complaining about excessive spiders after the summer heat. He completed the service in a professional manner. I would recommend Michael as one of the best technicians servicing our property.


T
Tom r
10/1/2019
Gregory Fedalizo was fine. The results of the initial treatment were very unimpressive. I doubt this treatment will be any better, but we’ll see. if not, I will ask you not to come out anymore. Since I signed a one-year contract I guess I will have to honor it it so far have been very disappointed and would not recommend active.


T
Terrell
10/1/2019
Gene was on time this morning he made me & my family feel safe. He broke down the process step by step and insured that things will get better within time THANK YOU GENE & APTIVE



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.