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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
nbronson45
10/11/2019
I gave a 1 star but system automatically makes it a 3 star...I question this app! Not deserving of a 3 based on this particular experience! I have asked that Pedro not ever be sent back to our home. Please see previous review for details explaining why. Thanks!


marjohn217
10/11/2019
Cody was prompt, called 1 hour before arriving to let me know when to expect him, gave good advice and treated our problem. I tried to leave the $5 tip, but could not log in as I could not find my acct. #. John Thomas


V
Vivian
10/11/2019
Technician was good, the problem is the company that they are never on time, no respect for their customers and on top the person who answered the phone had no customer service manners. When I called back to talk to a supervisor, the same person answered the phone stating that he was the supervisor, what type of company is this? I placed in goggle a bad review because you deserve it. I also noticed that you have a lot of bad reviews. I am going to escalate on this matter On top of everything I can’t place one start your software is forcing 3 starts, what a scam! YOU HAVE ONLY ONE START FOR YOUR TECHNICIAN, THE COMPANY ZERO


J
John B
10/11/2019
lex arrived on time and performed the ant application. He seem very knowledgeable and interacted well. Thank you Alex


J
Johnny W
10/11/2019
Very professional!!! He did a GREAT job!!! Arrived early and stayed until the job was complete.


D
Diane T
10/11/2019
The technician at my home was cheerful, courteous and very thorough with his treatment program. He was totally familiar with the treatment schedule and made great suggestions to accommodate me as a new Aptive customer. He took his time and carefully covered all treatment areas. I feel confident that my home is properly protected from pests as they seek their winter hideaways!


C
Chris
10/11/2019
Great guy and explained all my questions and concerns. Thank you so much!


ralph.evans
10/11/2019
Always pleased with the service and the courteous technicians. Have used other pest control companies in the past and this one is, by far, the best.


L
Larry A
10/11/2019
Took time to explain everything. Courteous friendly and efficient. Really appreciate his help in this month problem


Craig T
10/10/2019
Joshua Payton Did a good job for craig D. In Beaverfalls Pa



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.