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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
B
Bernie c
10/11/2019
The service was outstanding. The tech was professional, knowledgeable and a great company Representative.


J
Jehangir J
10/11/2019
José listens. Aims to please and has Good manners! Came a bit after the 8-10 am window.


cmyearwood
10/11/2019
He was very thorough and friendly. He took his time and did a great job!


keturahv01
10/11/2019
I have no complaints. I am just concerned that my basement exits were not sprayed or de-webbed. Please have someone return to complete as this is one of my most important areas I need to have done. Thanks so much. 5 stars as long as someone returns to complete this task.


M
Melanie S
10/11/2019
Kayla was sweet and thorough - very professional. I would like to request her for all my treatments , if possible.


J
Justin W
10/11/2019
Hi - Unless I missed it, I don't have any clue that my most recent service had occurred besides that I received an email saying service was completed but there was no indication at my house. Is there any physical evidence, a note or something left behind by the operator that can be used.


sobaqu
10/11/2019
He was friendly and did a great job helping us out!


Jo A
10/11/2019
I was much more satisfied with the quality of the service I received with this visit. I feel that you did go above and beyond with your service, especially when you went into all corners of my attic to be certain it was clear if infestation of any kind. Thank you


D
Dixie A
10/11/2019
Carlos is very professional and pleasant. I really appreciate the attention to detail and to my specific requests. I hope he can become my regular technician!


nbronson45
10/11/2019
Today Logan with Aptive came to our home to take care of our request to set up more traps in our attic and re-bait the ones we already have,. This is a job that the another service person sent out yesterday had a problem doing. Logan also took care of re-baiting bait boxes around the perimeter of the house and moved a couple around where he thought they would be most useful. Logan was very polite, professional and helpful. I will request Logan the next time I call. Thank you!



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.