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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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P
Pat K
11/21/2019
Brandon did an excellent job with our serivce today. He deserves to get the bonus. We are happy with Aptive Pest Control Service. Thank you, Pat Kutschbach


R
Robyn a
11/20/2019
Roberto came within the time period given. He worked outside, then came inside and asked about our issues, he explained the chemical he was using, then did the rooms I asked. He then went outside and worked in the garage. He was very polite and kind. Roberto represented your company beautifully.


Dallas F
11/20/2019
I've spread enough insect treatment on my lawn to know that you don't just carry the bottle around and randomly shake as you walk in random lines. The technician did not use a spreader nor did he seem to have any method to his Madness but simply walked in random directions and sprinkled stuff here and there. This treatment will be in no way effective. I will not be renewing with aptive next year. I wholly regret signing up with them in the first place as I've spent hundreds paying them to do something that I could have done with $40.


F
Finn
11/20/2019
Technician was outstanding and very accommodating. Enjoyed the service today, and really liked him a lot.


Taj D
11/20/2019
Excellent Job Quentin! Make my house a safe in pest. Very Professional, Above and beyond work.


G
Geri
11/20/2019
Matthew was knowledgeable and courteous. He was efficient, and answered my questions.


V
Virginia G
11/20/2019
Louis was very thorough, answered all my questions, and was very polite. He assured me that if the problem returned, I shouldn't hesitate to call back. We're very pleased with service from Louis.


K
Kelly
11/20/2019
Although John was pleasant and did what I asked, I felt as thought I had to direct him what to do. I recently had Viking and had excellent service techs who knew what to do and would even send a supervisor due to chronic crave cricket problem. The only reason I switched to Aptive is due to recent budget constraints for the lower price. It doesn't seem to me that your techs are experienced.


A
Alex
11/20/2019
Patrick was very polite, professional and fast. Thank you! Great service as usual.


D
Dicky R
11/20/2019
He did an awesome job!! He was was a person that was willing to what needed to be done!!



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