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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Dean T
11/25/2019
Very polite and professional, addressing my concerns. Was a pleasure meeting him.


Edel J
11/25/2019
Very good service this lady is very kind and corteous,she answered all our questions.We want her back for the next service.


S
Steven S
11/25/2019
Initial service at this new home was great. Gabriel was friendly and efficient. Found an ant hill against the foundation and made sure to spray to eradicate them and keep them out of the house.


R
rosanne
11/25/2019
Why was only left side of house treated????? He was spending more time in his vehicle than doing any treatments.


ashleydennis2870
11/25/2019
He is very polite and professional and i would recommend him and aptive to anyone.


Susan E
11/25/2019
Duran did a fine job. He was very polite and pleasant. Will be happy to see those spiders and millipedes hide.


D
Douglas M
11/25/2019
When the appointment was made, I was asked if I wanted the inside treated as well. I agreed that was a good idea because I get rather large and numerous cricket spiders, crickets, and other bugs in the basement. However, the technician onsite said that inside treatment was not normal and unnecessary, because the outside treatment would take care of it. You have been treating my property for two years now I believe, so if this were true, then I should not get bugs inside. Perhaps the tech meant that treating inside at this time of year doesn’t make sense? If that is the case, then why did you ask, and why did we make an appointment to spray inside to begin with? Something does not... Read More


kimpwalla
11/25/2019
Ben is a very professional technician who listened carefully to my concerns regarding the few pests we have seen. He suggested a plan and also took special care regarding our 10month old puppy. When he has serviced our home we haven't needed to call for any additional service.


J
Jeffers
11/25/2019
Martonyo, the technician that came to my house this time was extremely polite and professional. He attended to my request to treat the area around the basement window trim and took care of all other necessary areas as well.


egustafson05
11/25/2019
This was the second visit I did not receive notification of service and was not home to even know the service was completed. Very disappointing .



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