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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Michele M
1/28/2020
Jared was very professional, efficient, and thorough! It was a very nasty day but I was greeted with a smile and energetic attitude.

S
Sherry B
1/28/2020
First, let me say that when I clicked on the link to give feedback regarding the technician that serviced our home on 1/27, the goaptive.com link was not working. So, my review is as follows. I did not follow the technician around, but can only assume he completed the treatment, although he was done so quickly and rather than let me know that he had finished and needed to have a visiting vehicle removed from the driveway, he chose to a drive off the driveway and onto our mulchbed and over decorative rocks and plants. The ground was not frozen, but rather mushy and his tire tracks sunk right in. I left a message with the local office in Trooper to please make a note in my file, n...Read More

Donna C
1/27/2020
Thorough job. Arrived when he said he would. Pleasant and knowledgeable

amancilla6
1/27/2020
Christopher Sais did a god job he took his time and listened to my concerns

Bailey-Ann K
1/27/2020
I loved being able to chat with my technician and he was very knowledgeable with how I can keep my pets problem under control

nikkitech86
1/27/2020
He was very friendly and professional! Listened to what I had to say and was very helpful. thank you :)

juan.serrato.luis.salazar
1/27/2020
Excelente service plesase every time can you send him to make the service at my home we feel confidence with him because he speaks spanish.

B
Bonnie M
1/27/2020
Tank Miller did a great job. He addressed everything we asked him to. Only negative is that he was here at 7:35 AM

Tico S
1/27/2020
🙏He's a keeper and we can get along real fine by the grace of God 🙏

lilliams
1/27/2020
This technician Dindial was very professional, in the past others do not call prior to the visit and he did. Also listened closely and did what was needed. Thank you!

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  • Residential and commercial pest control 
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