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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Robert W
1/30/2020
He did a good job spraying my lawn. He ws soft-spoken and asked me helpful questions.

H
Heather R
1/30/2020
Steve was very friendly, arrived on time and was a pleasure to meet.

Brenda P
1/30/2020
Dillion was great! He explained everything while completing all the services requested.

April M
1/30/2020
Tomas was here this morning to do our routine service. He was thorough, taking his time to ensure problem areas were addressed. Friendly and thoughtful, he took the time to say hello to our wallflower of a chihuahua, which was nice of him, and made our zoo more comfortable as they watched from various windows. Thanks again!

D
Deborah A
1/30/2020
Erik was absolutely a delight and very helpful. He was detailed and informative.

jbianco1618
1/30/2020
Matt was very professional and non-intrusive. As I did speak with him, I didn’t need to do anything.

A
Angela D
1/30/2020
Brendan Hawthorne went out of his way to come into the house to check a closet for us. Excellent service-- excellent technician. Thank you Brendan. Angela DiMartini

K
Kim S
1/30/2020
Paul Johnston was excellent. Very friendly and performed a thorough job. Deserves a raise :)

D
Dean
1/30/2020
Huge concern when I arrive home from work and the gate to my back yard is wide open banging against the fence. I have a pool in the back yard and if it was dark when I got home and let the dogs out they would be out roaming the neighborhood.

R
Rory P
1/29/2020
Devin was about to leave when I pulled into driveway and waited till I had parked in the garage and came out, so that he could speak to me personally. He explained what he had done in detail and showed me a potential opening into house that I needed to putty up. We discussed the two species of insect that I was occasionally seeing inside the house and that I might later want to have indoor spraying against if they became more numerous. He was knowledgeable, professional, and courteous. I recommend him for a bonus.

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  • Residential and commercial pest control 
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