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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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P
Pedro F
2/19/2020
Our service person was Daniel Paz, very polite, professional and knowlegeable. We were not happy and thinking of cancelling our service with Aptive, but Daniel Paz made us change our mind. He is definitely an asset to your company, we give him an A+ and would like him to continue servicing our yard. Sincerely, Pedro & Rita Fernandez

Stephanie U
2/19/2020
Rodney followed instructions carefully and completed the work in a timely manner. Thank you for the excellent service!

katherinembublitz
2/19/2020
Cortez was friendly and helpful, he did a great job! He was considerate of my property.

Michael M
2/19/2020
Job well done! We appreciate the work done by Maurice on this visit. Thorough and professional!

Michael J
2/19/2020
Tom Pullen did a great job! He was very professional, courteous and had a positive attitude!! Look forward to more service visits from Tom!

Daniel G
2/19/2020
David was very thorough when he came to our house. We really appreciate Technicians who are so professional, friendly and take the few extra minutes to interact in such a positive way with our kids. We hope to see him again in future visits!

Mark B
2/18/2020
It doesn’t look like all of the bait stations that were placed were serviced. Some were skipped.

rpmtns
2/18/2020
my tech was very helpful and courteous. He explained everything and did a great job!

A
Amy M
2/18/2020
Sam took the time to listen and formulate a game plan to get rid of our pesky ants!

rjcardil
2/18/2020
Special high five to Mellissa. Her communication is outstanding and I would like her to be recognized for "best in class" service. Thank you Mellissa for job well done!

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