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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
redheadlady4
2/20/2020
The service technician Ronin is one of the best you have. He is always very polite, kind and informative. He listens to our needs this can happen and suggest service additions or deletions. He is very mindful of our pets and is actually playful with them. I always look forward to his visits. He deserves a gold star and a pat on the back LOL.

J
Jami B
2/20/2020
Brandon was very knowledagble and friendly. He went above and beyond my expectations to provide great service.

bryanck42
2/20/2020
He did a awesome job and gave me great insight on stuff I totally forgot about with the service. Hope to get him to do my home again next go around.

Joyce H
2/20/2020
He was very explanatory! The ones before never told me to water the grand isles down just a little to get in the ground! I really was pleased with him! The best one out here so far! ❤️

Bob N
2/20/2020
Theo did a nice job. He was very attentive to our request for rodent control. The best service from Aptive thus far.

N
Nicole
2/20/2020
Very professional. Answered all of my questions. Explained the next steps.

Tim M
2/20/2020
Kyle W. was friendly. He explained what he was going to do. I saw him perform and his work looked good.

Stephanie U
2/20/2020
Julio was super friendly and had some great advice about our routine pest and recent rodent service.

P
polly e
2/20/2020
Josiah Moore was professional, listened, answered and addressed possible problems and solutions that were of concern primarily due to strange weather conditions. I really appreciate the quality and level of service since I began with Aptive and many thanks.

awevans67
2/20/2020
Great service/power spraying for ants. Mr. M. Gaylfov is a true professional

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