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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
renob49
5/5/2020
Very courtious and knowledgeable. Was a little concerned for my grandchildren, but your tech put me at ease. Thanks alot.


sbuerger333
5/5/2020
Chris, was great. He called to let us know he was coming over and was very professional and very nice. He also also wore protective equipment to put out mind at ease in these uncertain times. Thank you!!


accruz0825
5/5/2020
The technician was very courteous and professional. He explained the work to be completed and that he would be back when they are able to enter the home to spray inside.


Vanessa K
5/5/2020
He was super nice and informative and did a great job! I never would have guessed he was still in training!


T
Tina S
5/5/2020
Lascelles Philpotts was very professional, courteous and thorough. He answered all my concerns.


H
Harry W
5/5/2020
First time customer to Aptive but so far everything seems great. All of the employees are very professional. Donnelle Dinkins-Bryant came to our home today to do the first pest control treatment and he was great. Not only professional but he was great about comforting us that our dog would not be in any harm.


stephen77447
5/5/2020
Very polite and professional, He went over everything they were going to do and did a checklist with me


M
Michael H
5/5/2020
Michael went about performing the service with efficiency and took care of the concern I called in regarding bees and wasps.


L
Lamuel Q
5/5/2020
What is the scope of work for What I sign up for. So far every time some comes to my house, they leave a lot of Spider web still. It seems that they do. Ot remove the web. I thought that’s a part of the job. Do they just spray and that’s it. I was at the house look at them from the inside. They were here leas than 5 minutes. How can I cancel my service because so far none of your rep does a good job.


J
Jose
5/5/2020
I didn’t get an hour heads up he was arriving but he was willing to wait for me.. which I appreciate it a lot and it he communicated well for me and made everything easy for me



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