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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
irene.stewart01
5/5/2020
It wouldn’t let me select less than 3 stars. I wouldn’t have given it more than 1.5 stars. Why bother coming out only to run a broom across the eaves and leave in literally 4.5 minutes.

J
Jennifer M
5/5/2020
We are new to Aptive Pest control and very impressed with their service. Thank you and we look forward to working with you.

Sonya H
5/5/2020
Michael Ogburn was incredibly professional, kind, helpful, and knowledgeable. He was training others as well and was calm and helpful to them as well. I highly recommend this company & Michael.

carmeladb
5/5/2020
Tomas called me before to let me know he was on his way. He was very nice and very professional. Thank you for the great service!

Joann B
5/5/2020
He did a great job, took the time to really look for issues and cleaned them up. Highly recommend you keep him!

R
Robert S
5/5/2020
Great customer service and very knowledgeable about the service. Justin did a great job explaining to me the process of his service.

S
Scandia
5/5/2020
Very friendly and did a great job! Attentive to detail. Listened to my concerns.

B
Brian B
5/5/2020
Vito was very thorough and very respectful. He was quick with his work and answered questions they way we understood. He gave us tips to help fight our flea issue as well and he was very professional. We would love to have him back every time.

J
Jackie m
5/5/2020
Ben was friendly and knowledgeable. He knew exactly what the bugs were and how to treat. He gave me a detailed explanation on them.

sobolc9
5/5/2020
This is for our technician, Carl S, who was professional and knowledgeable about the product and explained the application for this visit. He was cordial and I consider him an asset to the company. Ron Sobolewski

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  • Residential and commercial pest control 
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