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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
laurateplitz
5/8/2020
Tony was supposed to return today with mice trap bait but did not. i still have mice and possibly rats in my garage. When is my service contract up?


jollysikka
5/8/2020
Technician was great, he did what we asked him to do. Thank you!


Nichola D
5/8/2020
Thomas Cargill was great he called me when he arrived and went over my concern’s about the wasps I have been seeing. Thank you very much. Nichola Desisto


mtoutlian
5/8/2020
Jimmy was very courteous and polite and efficient. Communicated before service and afterward. We have been happy with the service.


William G
5/8/2020
It was such a wet rainy day with the wind blowing. I happen to be outside and watched as the active truck pulled up. I thought surely there would be no treatment on such a dismal day. But I was wrong. Linda opened the door and greeted me with a smile. We briefly discuss the weather and she went right to work. She asked if there is anything different in todays treatment and I mentioned a couple of items I thought might be trouble spots. She said she would be sure to give attention to those areas and she went to work. It was refreshing to talk with a person who was performing their job in the most miserable conditions and maintain such a positive attitude. Thanks Linda and s...Read More


shan.nicole13
5/8/2020
More than satisfied with my service call done today by Chris Fessman. He gave me a courtesy call before he started and I was able to ask him to please check my gate that does not latch well so that my dogs wouldn't get out when he was finished. He did an amazing job and with the cobwebs and brushing from over the winter and treated out home and yard. Then he went above and beyond by calling me afterward to let me know that he checked for certainty that the hate latched. That was very impressive and a kind gesture of service. Thank you so very much Chris~ kudos!!!


mblumb00
5/8/2020
Love how he rings the bell to find out where I was having trouble. Great boy and so respectful!


Tom M
5/8/2020
Joe Hunsaker was very polite and efficient. He asked if it would be ok to use our water supply which I appreciated.


R
Rebecca C
5/8/2020
My technician did a great job. Very nice, very professional young man. With the social distancing I did not remember his name, but he did introduce himself. Please give him credit and you may call me if you need to make this happen. Becca Franco


W
William F
5/8/2020
Great service! I will recommend your company to others I know! Thank you!



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