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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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D
Donna C
5/10/2020
Sean Delahoussaye was very thorough and friendly too. He called ahead to let me know he would be on the property which I appreciated. He took his time to inspect and sweep around the entire house. It would be nice to have Sean as our regular technician instead of a new person every time.


J
Julissa P
5/9/2020
Sam was extremely thorough and answered all of my questions. He carried himself in a professional manner. Thank you so much for your service!


jeromesamuelaron
5/9/2020
One of the best technicians we've ever had. Sprayed everywhere we asked him to and unlike other technicians found and checked all the bait stations.


hflores2679
5/9/2020
Well the entrances of the house with spiderweb and the garage this situation always happens, the first service the guy do everything very nice remove the spiderweb cover the all yard every details them the second not that good, every time is different person different service first guy and don’t remember which one doing good job the rest well, not bad is just the first guy was too good


W
wieslaw m
5/9/2020
AMANDA was the best technician for all the services I received from Aptive pest control, appreciate the work she did.


B
Bette W
5/9/2020
The technician was professional with the work I received. He addressed my concerns. Unfortunately I did not get my usual receipt (I forgot to remind him). Can I still get one?


B
Bonnie R
5/9/2020
Aundre Obrien applied some pest solutions and dealt with some spiders on the exterior of our house, but missed many spots. Within a few days, the spiders returned and have now infested the interior of my home. Furthermore, the representative was disrespectful and rude when we mentioned the rat trap in our attic--although I wouldn't have even said anything if we didn't have a resurgence of pests in our home. I do not want him servicing our address again.


Glenn E
5/9/2020
He was in time and was thorough and professional. I was very please with my first visit.


mmmlopez888
5/9/2020
Was very professional and explained in detail what he found and did.


lovetogohiking
5/9/2020
Always pleased with Dillion. He called to let me know he was at my house treating the areas. Due to the coronavirus he wasn’t going to treat inside so left me some ant traps to have when I needed. I big thanks to him.



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